IT Manager I

GENERAL PURPOSE

The IT Manager I will lead a team of IT professionals and oversee delivery of technology projects across multiple workstreams. This role combines people management and project management, requiring strong leadership, multitasking ability, and proactive thinking. The IT Manager I ensures timely execution of projects, fosters collaboration across IT and business teams, and anticipates future needs to support business growth. Additionally, the role leads projects that apply new or existing technologies to solve business needs, partners with business stakeholders to determine system requirements, and guides the change process from concept to implementation. The IT Manager I coordinate efforts of internal and external teams, provides support for existing production systems, and drives execution of new system initiatives. Acting as a functional and technical expert, the IT Manager I collaborate with vendors on enhancements and production issues.

The base salary range for this role is $109,900 – $187,450. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS

• Act as a liaison between technical and business teams to understand requirements, troubleshoot issues, and advise on solutions.
• Collaborate with internal and external IT teams to improve processes and maintain service stability through adherence to standards and documentation.
• Lead development of content and present to senior leadership.
• Analyze and leverage new and existing technologies to meet business needs and drive enhancements.
• Manage projects through the full SDLC, ensuring accurate requirements, efficient execution, and timely delivery.
• Create and manage detailed project plans, resources, budget and timelines; oversee testing, communication, training, and support plans.
• Ensure accurate documentation and achievement of business benefits within budget and schedule.
• Collaborate on large projects, performing design reviews, analysis, and testing.
• Plan and communicate release and deployment strategies with stakeholders.
• Support production systems and coordinate enhancements; prioritize issues and requests.
• Lead and mentor IT team members, fostering accountability and continuous improvement.
• Oversee multiple workstreams, ensuring alignment with business requirements and governance standards.
• Proactively plan for future needs and mitigate risks.
• Apply foundational understanding of application behavior at network and system levels.

COMPETENCIES

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• 7 to 10 years’ experience supporting retail systems or IT management consulting experience. Solid understanding of retail dynamics within a complex, highly integrated environment.
• Technical orientation balanced by project management discipline.
• Demonstrated track record managing technical application projects.
• Able to articulate issues, build consensus around recommendations, define next steps along with defined timeline.
• Experience implementing and/or supporting hardware and packaged solutions.
• Strong analytical and problem-solving skills and forward thinking.
• Outstanding verbal and written communication skills; outstanding listening skills.
• Ability to effectively communicate at all levels of the organization (i.e. Business Users).
• Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently.
• Highly organized, detail oriented and able to handle multiple tasks simultaneously.
• Familiarity with ITIL practices and Agile methodologies.
Preferred Qualifications:
• Experience in retail industry and delivering applications in retail environments.
• Experience with client/server hardware and software and understanding of network components.
• Experience dealing with cross-functional teams and business partners on projects.
• Hands-on experience with enterprise mobile apps deployment, integration with backend systems, and ensuring security/compliance for mobile solutions.
• Experience with end user mobile productivity and mobile technology enablement.
• Vendor Management experience.

EDUCATION / CERTIFICATIONS

• Bachelor’s degree or equivalent work experience in information systems, computer science, or a related technical discipline.

PHYSICAL REQUIREMENTS

SUPERVISORY RESPONSIBILITIES

N/A

DISCLAIMER:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.