IT Manager II
Description
GENERAL PURPOSE
The IT Manager II (Batch Systems Delivery) position is responsible for the design, implementation, and optimization of batch processing systems. It requires strong technical expertise and a deep understanding of batch job scheduling and performance optimization.
This role involves partnering with cross-functional teams, including Business Intelligence, IT, and other operational and strategy teams, to understand the needs and deliver critical programs.
They will build and maintain strong relationships with key business stakeholders to ensure alignment on project scope and requirements. The Manager will oversee the delivery of projects, ensuring high quality, efficient, and scalable batch operations that support business objectives. They will also serve as the primary contact for the business regarding new requests, IT projects, and demand management - developing a clear understanding of targeted outcomes and expected value. This role requires to drive continuous improvement initiatives and enhance system reliability.
ESSENTIAL FUNCTIONS
- Act as Solution Manager for Batch Systems IT projects, including large initiatives; manage portfolio product roadmaps, resource, scope, and timeline commitments
- Collaborate with the cross-functional teams to gather requirements, assess technical feasibility, translate them into a well-architected solution, and drive project timelines.
- Keep up to date with emerging technologies around process automation to drive system improvements and optimizations.
- Ensure that individual project teams are constructed and staffed to deliver commitments effectively
- Drive timely and proactive issue identification, escalation & resolution
- Demonstrated ability to learn and acquire new technologies in the areas of process and workflow automation
- Manage budget, resources, and schedules across multiple projects and internal and system integrator staff. Coordinate with other programs and IT’s horizontal services
- Identify, manage, and communicate issues, risks, and dependencies to project stakeholders and sponsors
- Act as an expert on what is happening in the Batch Technology landscape and bring that expertise into Ross business and IT discussions
COMPETENCIES
QUALIFICATIONS & SPECIAL SKILLS REQUIRED
- At least 8 to 10 years of experience in IT delivery with progressive responsibility and influence. Experience leading projects that involve cloud migration or business transformation or batch orchestration is preferred.
- At least 5 years of retail IT experience, with specific systems knowledge of batch technology, retail system landscape, retail data, and operations.
- Experience with configuring and operating modern, process and workflow automation solutions such as BMC.
- Conceptual and practical understanding of IT Infrastructure, products, and services, such as application security, network protocols, and other technologies.
- Ability to analyze and creatively solve complex technical problems
- Strong communication skills, both written and verbal, and able to work effectively with VP and above executives
- Ability to work in a group setting and independently. Experience managing teams, including subcontractors and offshore resources.
- Motivated by the desire to make a difference in the business, to work with a highly talented set of peers, and to work on interesting projects
- Leadership skills; able to supervise and inspire team members
- Working knowledge of Batch systems, specifically in a Retail context including typical Retail applications, data, and interdependencies. Working knowledge and experience in managing execution and support of batch applications and systems.
- Consulting experience
- Experience with a major retailer
EDUCATION / CERTIFICATIONS
- Undergraduate degree in information systems, business administration, or a related technical discipline. An advanced degree in a similar field is preferred.
PHYSICAL REQUIREMENTS
SUPERVISORY RESPONSIBILITIES
Lead - IT