IT Manager

Key Responsibilities

• Manage IT operations, team priorities, user support, and escalations; take ownership of service availability and issue resolution.
• Manage IT budgets, procurement, assets, licenses, and vendors; deliver infrastructure upgrades and migrations.
• Perform hands-on deployment, administration, patch management, and troubleshooting across Windows and Linux environments, including endpoints, servers, and virtual machines, with working knowledge of macOS administration and support.
• Configure and troubleshoot switches, routers, firewalls, Wi-Fi, VPNs, VLANs, DNS, and DHCP.
• Administer cloud services, email, user identities, MFA, and access permissions; manage employee onboarding and offboarding.
• Investigate outages, monitor infrastructure, verify backups, test restores, and maintain recovery procedures and configuration records.
• Apply endpoint protection, encryption, least-privilege access, and vulnerability fixes; coordinate security incidents and audit actions with the security team.
• Enable safe AI adoption through approved tools, data-sharing controls, and permission reviews; address AI-enabled phishing and impersonation with the security team and adapt IT practices as threats evolve.

Location - Bangalore , Pune , Kolkata , Indore