It Manager

Role & responsibilities

• Plan, manage and oversee day-to-day IT operations, infrastructure and technology services.
• Develop and implement IT strategies, policies, procedures and technology improvement plans.
• Manage IT infrastructure, including servers, networks, storage, end-user systems and enterprise applications, as applicable.
• Lead and supervise IT professionals, including system administrators, network engineers developers, support specialists and other technical personnel.
• Monitor system availability, performance, reliability and service delivery standards.
• Manage IT projects from planning and resource allocation through implementation and completion.
• Coordinate software implementation, system upgrades, technology migrations and application integrations.
• Oversee cloud environments, enterprise platforms and technology solutions where required.
• Establish and maintain IT security policies, access controls, backup procedures and disaster recovery plans.
• Identify and address technology risks, vulnerabilities, system failures and operational issues.
• Ensure appropriate data protection, information security and compliance with applicable regulations and company policies.
• Manage IT budgets, operating expenses, hardware procurement, software licensing and technology resources.
• Coordinate with external vendors, service providers, consultants and technology partners.
• Establish service-level agreements (SLAs), monitor service performance and ensure timely resolution of IT incidents.
• Oversee helpdesk, technical support and end-user services where applicable.
• Implement IT service management processes, change management procedures and incident management practices.
• Evaluate emerging technologies and recommend solutions that improve productivity, security and operational efficiency.
• Maintain IT documentation, asset inventories, system configurations and technology records.
• Prepare IT performance reports, budgets, risk assessments and management updates.
• Collaborate with finance, operations, HR and other departments to understand business requirements and deliver suitable IT solutions.
• Support business continuity, disaster recovery testing and technology resilience initiatives.
• Promote continuous improvement, technical knowledge sharing and professional development within the IT team.