IT MANAGER
Summary
On-site IT Manager for a resort hotel in Semporna, Sabah. Maintains the hotel's IT infrastructure (computers, servers, Wi-Fi/LAN), provides hands-on tech support to staff, manages cybersecurity and data backups, and supports hospitality systems such as PMS and POS while coordinating with vendors.
Core Responsibilities
1. IT Infrastructure & Maintenance
Manage, maintain and monitor the hotel's IT infrastructure, including computers, laptops, printers, servers, network equipment and other IT-related hardware.
Install, configure, maintain and troubleshoot computer hardware, software, operating systems and applications.
Ensure all IT equipment and systems are functioning properly to support daily htoel operations.
Perform regular system maintenance, software updates and hardware inspections.
2. Network & Internet Management
Manage and maintain the hotel's network infrastructure, including Wi-Fi, LAN, routers, switches and internet connectivity.
Troubleshoot network interruptions, connectivity issues and system performance problems.
Ensure stable and reliable internet access across the hotel's operational areas.
3. IT Technical Support
Provide hands-on technical support to all hotel departments and employees.
Attend to daily IT-related issues, including hardware failures, software errors, email configuration, printer problems and system access issues.
Diagnose and resolve technical problems promptly to minimise disruption to hotel operations.
Provide basic IT guidance and assistance to employees when required.
4. System Security & Data Management
Implement and maintain appropriate cybersecurity measures to protect company systems and confidential information.
Manage user accounts, access permissions, passwords and system security.
Perform regular data backups and ensure backup systems are functioning properly.
Monitor potential security risks and take appropriate action to prevent unauthorised access, data loss or system breaches.
5. Hotel Systems & Software Management
Maintain and provide technical support for hotel management systems, including Property Management Systems (PMS), Point of Sale (POS), accounting software and other operational applications.
Coordinate with software providers and external IT vendors for technical support, system upgrades and troubleshooting when necessary.
Assist with the installation, configuration and implementation of new software and IT systems.
6. IT Asset & Vendor Management
Maintain an updated inventory of all company IT equipment, hardware, software licences and related assets.
Monitor the condition and usage of IT equipment and recommend repairs, replacements or upgrades when necessary.
Liaise with external IT service providers, suppliers and vendors for maintenance, repairs and technical support.
Monitor IT-related expenses and recommend cost-effective solutions to Management.
7. IT Projects & Operational Support
Handle IT-related projects, system installations, upgrades and technology improvements independently.
Recommend suitable IT solutions to improve operational efficiency and productivity.
Assist Management and other departments with IT-related requirements and technical arrangements.
Ensure all IT-related matters are attended to efficiently and within the required timeframe.
Qualifications & Skills
Education
Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related field.
Candidates with relevant technical qualifications and practical working experience may also be considered.
Experience
Minimum 3–5 years of relevant experience in IT support, IT operations, network administration or a similar position.
Experience in troubleshooting computer hardware, software, networking and hotel management systems will be an advantage.
Experience in the hospitality industry is an added advantage.
Technical Skills
Strong knowledge of computer hardware, software installation, operating systems and troubleshooting.
Good understanding of network configuration, Wi-Fi, LAN, routers, switches and internet connectivity.
Knowledge of cybersecurity, data backup, system recovery and IT security practices.
Familiarity with hotel management systems (PMS), POS systems and other hospitality-related software.
Ability to independently diagnose and resolve IT-related technical issues.
Personal Attributes
Able to work independently with minimal supervision.
Hands-on, practical and proactive in resolving technical issues.
Good problem-solving and time-management skills.
Responsible, organised and able to prioritise multiple IT tasks.
Good communication and interpersonal skills when dealing with employees and external service providers.
Willing to provide technical assistance to all hotel departments when required.