IT Manager

Role Purpose

Lead the organisation’s IT operations, cybersecurity, digital development and responsible adoption of artificial intelligence. The role ensures that technology services are secure, reliable, resilient and cost-effective, while delivering digital initiatives that support organisational priorities and service improvement.

Key Duties and Responsibilities

• Formulate and implement the IT and digital development strategic initiatives in alignment with organisational objectives.

• Lead day-to-day IT service delivery across infrastructure, end-user support, and all communications.

• Maintain service availability, performance, capacity and scalability through effective monitoring, patching, configuration management, preventive maintenance and lifecycle planning.

• Establish and continually improve cybersecurity, privacy and risk controls,

• Maintain and test IT disaster recovery and business continuity arrangements.

• Lead digital transformation and system initiatives from business analysis and solution design.

• Establish responsible AI governance.

• Develop data governance practice.

• Manage technology vendors and contracts, including technical specifications, tender or quotation evaluation.

• Lead major incidents and technology-related risks.

• Supervise, coach and develop IT team.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related discipline.

• Minimum eight years of relevant IT experience, with at least four years in a supervisory or management role.

• Proven experience managing IT operations, infrastructure or cloud services, cybersecurity, business applications and end-user support in a multi-stakeholder environment.

• Strong track record in delivering complex IT or digital transformation projects using appropriate Agile, Waterfall or hybrid methods.

• Practical experience in cybersecurity governance, data protection, risk management, disaster recovery, business continuity and incident management.

• Experience in vendor management, procurement, contract, software licensing and service-level management.

• Sound knowledge of data governance, systems integration, enterprise architecture and responsible AI adoption.

• Strong leadership, analytical, problem-solving, stakeholder management, presentation and written communication skills.

• Excellent written and spoken English and Chinese.

• Flexible to provide urgent support outside normal office hours when required. Experience in the NGO or social service sector is an advantage.

• An excellent team player and always willing to go the extra mile to excel.

Desirable Professional Qualifications

One or more relevant certifications, such as ITIL, PMP or PRINCE2, CISSP or CISM, ISO/IEC 27001, cloud architecture, data governance or AI governance credentials, would be an advantage.

Interested parties please send your full resume stating your current and expected salary as well as 2 referees by clicking “QUICK APPLY" or by email at recruit2@methodist-centre.com or by post to Human Resources Division, B1/F, Methodist Centre, 22 Hennessy Road, Wan Chai

All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 2 months may consider their applications unsuccessful. All personal data supplied will be kept for a reasonable period in accordance with the legal requirements.