IT Manager, Operations
Salary: RM 5,000 – RM 6,500 per month
About the role
This is a hands-on leadership role for an experienced Manager, IT Operations who can lead the team, manage technical operations, deliver projects successfully and continuously improve the way things are done. You will oversee IT Support, Managed Services, Network & Server Infrastructure, Microsoft 365, Cybersecurity and IT projects across Government and Private Sector clients. This role requires understanding IT operations from both the technical and management perspective and comfort working with clients, technical teams, vendors and management.
Key responsibilities
Lead and manage the day-to-day IT Operations team, ensuring smooth and efficient service delivery
Oversee IT Support and Managed Services for clients
Plan, implement, manage and maintain network and server infrastructure
Oversee and support Microsoft 365 environments and related services
Ensure appropriate cybersecurity practices and controls are incorporated into IT operations and infrastructure
Manage technical troubleshooting, system performance, availability and service issues
Lead, guide and develop the IT Operations team to improve technical competency, accountability and service quality
Manage IT projects from planning, implementation and monitoring through to successful completion
Manage and/or participate in Government and Private Sector IT projects
Coordinate closely with clients, vendors, project teams and other stakeholders
About you
Bachelor's degree (Preferred)
5+ years of relevant experience in IT Operations, IT Infrastructure, IT Support, Managed Services or a related field
Strong hands-on knowledge of IT Support and troubleshooting, Network infrastructure, Server infrastructure, Microsoft 365, Cybersecurity, IT operations and service management
Experience in leading and managing a technical team
Proven experience managing multiple IT projects and priorities
Previous involvement in Government and/or Private Sector IT projects
Good understanding of project implementation, technical documentation and service delivery
Experience preparing and implementing SOPs, work procedures and IT operational processes
Able to prepare clear technical reports, project documentation and management updates
Must possess a recognised Project Management certification such as PMP, PRINCE2, CAPM or other equivalent recognised Project Management certification
Benefits
Free parking
Opportunities for promotion
Professional development
Work from home
About us
At Infotree, you will have the opportunity to work on real technology projects with real business impact. This is more than an operational management role. You will have the opportunity to lead, make decisions, improve processes, develop the team and contribute directly to how we deliver technology solutions to our clients.