IT Manager

Key Responsibilities

1. IT Infrastructure, Hardware & Network Management

• Manage all IT hardware: laptops, desktops, printers, scanners, switches, routers,

servers, and backup systems.

• Administer LAN/WAN, Wi-Fi networks, firewalls, VPN, VLAN configurations, and

network security controls.

• Perform regular monitoring, troubleshooting, and uptime optimization.

• Maintain network documentation, cabling layouts, and asset maps.

• Support basic cloud workspace operations (AWS Workspaces preferred; Azure

equivalent acceptable).

• Conduct preventive maintenance for all IT systems across office and shopfloor.

2. ERP System Support & User Coordination

• Provide first-level support for ERP usage issues.

• Coordinate with ERP vendors for bug fixes, enhancements, and user requests.

• Ensure stable ERP usage across Production, Stores, Purchase, and Accounts.

3. Cybersecurity & System Compliance

• Maintain endpoint protection, antivirus updates, firewall rules, and access

control.

• Ensure system backups and restore processes are correctly followed.

• Support compliance for ISO audits and internal policy adherence.

4. User Support & IT Helpdesk

• Provide hands-on support for company-wide IT issues.

• Manage user accounts, email activation, M365 licenses, password resets, and

peripheral configurations.

• Maintain timely support ticket closure and documentation.

5. IT Asset Management

• Keep an accurate inventory of all IT hardware and software.

• Manage AMC, warranty tracking, vendor coordination, and procurement

requests.

• Ensure asset tagging and compliance with IT policies.

6. Digital & Operational Support

• Assist in IIoT connectivity support.

• Support digital initiatives like paperless workflows, device integration, and

document management.

• Assist departments with Power BI data extraction support where required.

Skills & Competencies

Technical Skills

• Strong hands-on capability in hardware troubleshooting and network

administration.

• Working knowledge of firewalls, routers, switches, VLANs, VPN, and Wi-Fi

setups.

• Basic working exposure to AWS Workspaces or Azure Virtual Desktop (preferred).

• Proficiency in Microsoft 365 Admin operations.

• Familiarity with ERP systems; experience in a manufacturing setup is

advantageous.

• Basic understanding of SQL, Power BI, or IIoT architecture (optional but

preferred).

Soft Skills

• Ability to independently manage day-to-day IT operations.

• Strong problem-solving skills and user support orientation.

• Effective communication and coordination across departments.

• Ability to document processes and maintain logs.

Qualification & Experience

• Bachelor’s degree in computer science / IT / Electronics.

• 4 to 7 years of experience in IT support, infrastructure management, or network

administration.

• Hands-on experience in hardware troubleshooting and network setup is

mandatory.

• Basic understanding of AWS/Azure cloud workspace preferred.

• Certifications like CCNA, ITIL, MCSE, or AWS/Azure Fundamentals will be an

added advantage.

Behavioral Attributes

• Proactive ownership and accountability

• Service-oriented mindset

• Strong work ethic and discipline

• Confidentiality and high integrity