IT Manager

Salary: 70-80k THB

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Lead and manage IT operations to ensure the stability, security, and performance of IT infrastructure, cloud platforms, and business applications. Drive AWS cloud transformation, and oversee governance, projects, and team development.

Job Description:

• Lead and manage IT operations, ensuring the stability, security, and performance of IT infrastructure, cloud platforms, and business applications.
• Drive AWS cloud transformation initiatives, including migration from on-premises environments to AWS cloud infrastructure.
• Manage and maintain IT infrastructure, including Firewall, VPN, VMware, Veeam Backup, Data Replication, 3CX IP-PBX, and Microsoft 365 Business Premium.
• Establish and enforce IT governance, security policies, standards, and compliance requirements to ensure business continuity and data protection.
• Manage and respond to IT service requests in a timely manner, while monitoring service quality and SLA performance.
• Analyse business requirements and collaborate with key users to design and implement effective IT solutions and projects.
• Plan, manage, and oversee IT projects, including system upgrades, migrations, implementations, and infrastructure enhancements.
• Monitor project progress, identify risks, and ensure project milestones and timelines are achieved.
• Lead, coach, and develop IT team members to strengthen technical capabilities, problem-solving skills, and operational excellence.
• Manage IT budgets, maintenance agreements, software licensing, and asset management to optimise IT investment.
• Coordinate with vendors, outsourcing partners, and service providers to ensure service quality and project delivery.
• Handle incident escalation, crisis management, and business continuity activities to minimise operational impact.
• Anticipate potential risks, identify improvement opportunities, and implement preventive actions to enhance system reliability.
• Prepare and present IT operational updates, project status reports, and strategic recommendations to IT Management and Top Management.

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or Information Systems Management.
• 8–12 years of experience in IT operations and programme development.
• Experience leading and managing medium to large IT projects, and rolling out IT infrastructure and applications across various technologies.
• Familiarity with administration, performance tuning, and system monitoring.
• Understanding of ITIL fundamental concepts and the ability to apply them to daily operations.
• Strong analytical and problem-solving skills, with the ability to explain complex technical information in business terms.
• Strong critical thinking and decision-making skills.