IT Manager

RealPlay LTD is a fast-growing and innovative startup in the Gaming industry, specializing in managing online social casino games for the US market. We're looking for a talented and passionateIT Specialist to join our R&D team. Join us at RealPlay, where we believe that play isn’t just entertainment — it’s essential. We're passionate about creating engaging, data-driven digital experiences that delight and inspire players across the globe. We’re looking for a hands-on IT Specialist to manage and support our internal IT operations and ensure a smooth, secure, and reliable working environment across the company. You will be responsible for employee onboarding/offboarding, day-to-day IT support, system availability, and account management. This role requires a proactive, service-oriented mindset and the ability to troubleshoot issues quickly in a fast-paced office environment.

Responsibilities

• Manage employee onboarding and offboarding (accounts, devices, permissions).
• Provide in-office IT support, troubleshooting hardware, software, and network issues.
• Ensure high availability of internal systems, tools, and office infrastructure.
• Manage and optimize user accounts, permissions, and access control (Google Workspace, SaaS tools, etc.).
• Maintain and support laptops, workstations, and office equipment.
• Monitor and improve IT systems performance, reliability, and security.
• Handle identity and access management (IAM) and enforce security best practices.
• Support network infrastructure (Wi-Fi, VPN, printers, meeting rooms).
• Work with vendors and service providers when needed.
• Document IT processes and improve internal workflows and automation.

Requirements

• 3+ years of experience in IT support / IT operations.
• Experience with user lifecycle management (onboarding/offboarding).
• Strong troubleshooting skills across macOS environments, with hands-on experience supporting and managing Mac devices.
• Experience managing SaaS tools and admin consoles (Google Workspace, Slack, etc.).
• Basic understanding of networking (DNS, VPN, Wi-Fi, routing).
• Familiarity with security best practices and access control.
• Experience with ticketing/helpdesk systems (Jira, Zendesk, etc.).
• Ability to prioritize and handle multiple requests efficiently.

Soft Skills:

• Strong service-oriented mindset and responsiveness.
• Excellent communication skills and patience with non-technical users.
• High attention to detail and organizational skills.
• Proactive approach to problem-solving and system improvements.
• Ability to work independently in a dynamic, fast-paced environment