IT Manager (Ref 26609)

Responsibilities

Enterprise Application Solutioning & Architecture

• Lead the design, development, enhancement, and support of enterprise business applications.

• Define application architecture, technical standards, and best practices.

• Review solution designs to ensure scalability, security, maintainability, and compliance with enterprise standards.

• Support digital transformation initiatives by evaluating and recommending appropriate technologies and platforms.

Application Development & Platform Governance

• Provide technical leadership for OutSystems, Microsoft Power Platform, and other low-code platforms.

• Establish development governance, coding standards, release management, and application lifecycle management practices.

• Review and approve solution designs from internal teams and vendors.

• Ensure applications are audit-ready and adequately documented.

AI & Automation Enablement

• Drive AI adoption within the organization through Enterprise AI platforms ( Microsoft Copilot, Copilot Studio, Generative AI).

• Identify and implement AI use cases that improve operational efficiency and user productivity.

• Develop and govern AI-powered solutions, chatbots, knowledge management systems, and digital assistants.

• Provide guidance on AI governance, security, and responsible use.

Business Engagement & Solution Consulting

• Engage business stakeholders to understand operational challenges and translate requirements into technology solutions.

• Conduct platform suitability assessments and recommend optimal solutions.

• Support project estimation, planning, and implementation activities.

Vendor & Project Management

• Manage vendors and project teams to ensure delivery quality and adherence to timelines.

• Participate in system evaluations, procurement activities, and technical reviews.

• Ensure successful delivery of enhancement projects and new solution implementations.

Knowledge Management & Documentation

• Establish and maintain application documentation standards.

• Drive automation of system documentation, knowledge repositories, and support processes.

• Support knowledge transfer and capability development across IT teams.

Team Mentoring & Capability Building.

• Provide technical coaching on application architecture, AI technologies, and development best practices.

• Promote innovation and continuous improvement within the team.

Quality Assurance, Governance & Application Compliance

• Establish and enforce development standards, coding guidelines, security requirements, and review processes.

• Oversee testing strategies, including SIT, UAT, regression testing, and production readiness reviews.

• Ensure proper release management, deployment governance, and post-implementation support processes are followed.

Requirements

• Minimum 4+ years of experience in IT management, application development, solution architecture, or technology leadership roles, preferably within an IT Shared Services environment.

• Proven experience managing enterprise web and portal application development teams, preferably utilizing OutSystems (O11 and ODC), Microsoft Power Platform, or other Low-Code/No-Code platforms.

• Hands-on experience designing, developing, and implementing AI-powered solutions, including Generative AI, Microsoft Copilot, Copilot Studio, Azure AI Services, AI chatbots, intelligent automation, or related AI technologies.

• Experience in translating business requirements into AI-enabled solutions and driving AI adoption across business functions.

• Familiarity with AI development concepts including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, AI agents, knowledge management solutions, and AI governance practices.

• Experience integrating AI capabilities with enterprise applications, workflows, APIs, and cloud platforms.

• Knowledge of AI security, privacy, responsible AI principles, and governance frameworks.

• Experience leading Proof-of-Concepts (POCs), technology evaluations, and innovation initiatives related to AI and automation.

Technical Competencies

• Strong understanding of enterprise application architecture, software development lifecycle (SDLC), DevOps, API integrations, and cloud technologies.

• Expertise in OutSystems, Microsoft Power Platform, Power Automate, and enterprise application development best practices

• Working knowledge of Microsoft Copilot ecosystem, Copilot Studio, Azure OpenAI Services, Azure AI Foundry, or equivalent AI platforms.

• Understanding of AI model deployment, prompt engineering, chatbot development, workflow orchestration, and intelligent automation capabilities.

• Experience establishing governance frameworks covering application security, development standards, architecture reviews, and AI compliance requirements.

Leadership Competencies

• Ability to lead, mentor, and develop application, AI, and Low-Code/No-Code development teams.

• Strong stakeholder management and consulting skills with the ability to communicate technical concepts to business audiences.

• Excellent communication, leadership, problem-solving, and project management capabilities.

• Demonstrated ability to drive innovation, digital transformation, AI adoption, and continuous improvement initiatives.

Preferred Certifications (Advantageous):

• Microsoft Certified: Azure AI Engineer Associate

• Microsoft Certified: Power Platform Solution Architect Expert

• Microsoft Copilot for Microsoft 365 Specialization

• OutSystems Professional / Associate Reactive Developer Certification

• AI Governance, Generative AI, or Cloud Architecture related certifications

Licence no: 12C6060