IT Manager

Job description:

Asset Management:

* Maintain a comprehensive inventory of all IT assets, including hardware, software licenses, cloud services, and peripherals.

* Track asset lifecycle, depreciation, and disposal in accordance with company policies.

* Ensure systems are updated with real-time asset records using UEMMDM tools.

IT Vendor Management:

* Establish and maintain relationships with IT vendors and service providers.

* Negotiate contracts, service level agreements (SLAs), and pricing to ensure cost-effective services.

* Monitor vendor performance and address any service-related issues promptly.

Cloud and IT Infrastructure:

* Manage and administer cloud platforms, with a strong understanding of SaaS/IaaS tools and services.

* Experience in managing and securing Google Workspace (Gmail, Drive, Admin Console, etc.).

* Set up and maintain Unified Endpoint Management (UEM) or Mobile Device Management (MDM) solutions.

* Configure and remotely manage access points (AP) and wireless networks for seamless connectivity.

Email and Drive Backup for Exit:

* Implement and oversee procedures for data backup and secure access management for departing employees.

* Ensure protection and compliance of all company data during exits and transitions.

IT Issue Resolution (Software):

* Provide technical support and troubleshooting for software-related issues.

* Collaborate with end-users to ensure minimal disruption to business operations.

IT Issue Resolution and Vendor Coordination (Hardware):

* Manage hardware-related issues and coordinate with external vendors for repairs and maintenance.

* Ensure timely resolution to reduce equipment downtime.

IT Procurement & Vendor Negotiations:

* Collaborate with procurement for sourcing IT equipment.

* Negotiate favorable pricing and service terms for new purchases and repairs.

Biometric Systems Management:

* Supervise and maintain biometric attendance systems to ensure operational reliability and data accuracy.

* Troubleshoot sync or access issues and liaise with vendors as needed.

Qualifications:

* Bachelor’s degree in Information Technology, Computer Science, or a related field.

* At least 7 years of proven experience in IT management or a similar role.

* Strong knowledge of IT asset and vendor management, procurement, and contract negotiation.

* Hands-on experience with Google Workspace administration and cloud tools.

* Proficiency in troubleshooting both software and hardware issues.

* Experience in setting up and managing UEM or MDM platforms.

* Familiarity with remote management of APs and biometric systems is an advantage.

* Strong communication, leadership, and organizational skills.

* Ownership: built / implemented vs only support

* End-to-end IT infra exposure (servers, network, security, assets)

* Tools used (asset mgmt, ticketing, MDM/UEM, security)

* Setup-from-scratch experience (office, branch, startup)

* Scale handled (users, assets, SLAs)

* Security depth (MFA, EDR, firewall, compliance)

* Cloud exposure & future readiness (AWS / Azure)

* OS (Windows, macOS, Linux)

* Process (tickets, SLA, documentation, vendors)

* Communication & stakeholder handling

* Team handling (if any)

UEM / MDM

* UEM/MDM tool used: JumpCloud

* Hands-on experience with setup and migration

* Knowledge of devices enrolled under MDM

* Policies enforced via MDM: MFA