IT Manager - Testing, Change, & Environmental Relations

GENERAL SUMMARY:

The Manager - IT Testing, Change, and Environment/Release is responsible for the day-to-day leadership, coordination, and operational execution across Epic testing, Epic-aligned change management, environment allocation, and release management. This role ensures safe, predictable, and high-quality delivery of Epic functionality while protecting system integrity, clinical operations, and organizational readiness. The Manager leads a combined team supporting testing (integrated and supporting other test types), Epic change coordination, and environment/release operations, and serves as a key operational partner to application teams, infrastructure, PMO, and enterprise IT governance groups. The role operates within established enterprise change and governance frameworks while providing Epic-specific expertise, coordination, and execution. The Manager serves as a 24x7 operational escalation point and drives continuous improvement through process discipline, metrics, and effective use of tooling.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Healthcare Informatics, or a related field.
• Minimum of five (5) years of experience in Epic or EMR testing, environment management, release management, and/or change coordination.
• Minimum of two (2) years of prior management or supervisory experience.
• Demonstrated experience operating within enterprise change management and ITSM frameworks.
• Demonstrated experience partnering with operational support teams to review post go-live defects and incidents, analyze trends arising from incident tickets, and feed those learnings back into testing strategy, scope, and process improvement activities.
• Practical working knowledge of automation, AI-assisted tooling, or productivity platforms used to scale testing, change, environment, or release activities without proportional increases in staffing (e.g., test automation, workflow automation, analytics, or AI-assisted planning and analysis).
• Strong analytical, written, and verbal communication skills.
• Proven ability to coordinate across technical, clinical, and operational stakeholders.

CERTIFICATIONS/LICENSURES REQUIRED:

• Epic certifications preferred, including Data Courier, HODs, or other environment-related certifications/badges.
• Certification or experience in SDLC, Release Management, Project Management, or ITIL preferred.