IT Marketing Support Coordinator
Posted Updated
About the Role:
Murkez
Technologies is seeking a motivated and detail-oriented IT & Marketing
Support Coordinator to support the online delivery operations of a U.S.-based
convenience store and fuel station network. This role covers both the technical
and marketing sides of delivery-platform operations — managing store listings,
POS integration, and basic troubleshooting, while also handling in-app
promotions and product imagery. The Coordinator will work closely with U.S.
store managers and the Operations team to keep listings accurate and well
presented across every platform.
Key Responsibilities:
Platform Setup & Systems Support
- Configure and maintain store listings and
product catalogs on Uber Eats, DoorDash, and similar delivery platforms,
including integration with store POS and tablet systems where applicable.
- Resolve basic technical issues (order sync
errors, tablet connectivity, login and account problems) by remotely guiding
store staff, and escalate complex issues to platform support or IT.
- Coordinate with the PriceBook team to ensure
delivery-platform pricing and product information match in-store pricing.
Promotions & Listing Presentation
- Create, schedule, and update in-app promotions
(e.g., free delivery over a set amount, percentage-off deals, and bundle
offers), and track which ones perform best.
- Assist with the customer loyalty program,
including updating point and discount rules and tracking participation.
- Enhance, edit, and standardize product and
bundle images using AI-based tools, ensuring images accurately represent the
actual products.
- Improve product titles and descriptions on each
delivery platform so items are easier to find in in-app search.
Reporting & Communication
- Pull and organize order data and performance
reports from each platform for management.
- Maintain clear, professional communication with
U.S.-based store managers, the Operations team, and platform support by phone
and email.
Preferred:
- Experience with Uber Eats, DoorDash, or similar
delivery platforms.
- Prior experience with IT support, POS systems,
or basic tech troubleshooting.
- Prior experience with digital marketing or
promotions.
Requirements
Requirements:
- Bachelor's degree in Business Management,
Information Technology, Marketing, or a related field, or equivalent practical
experience.
- 1–3 years of experience in IT support, digital
marketing, e-commerce, or a related field.
- Strong command of English (both written and
verbal), with the ability to communicate confidently with U.S.-based
stakeholders.
- Comfortable with computers and apps, including
basic troubleshooting of software and hardware issues (tablets, POS systems,
and logins).
- Comfortable using AI-based image editing and
design tools (e.g., Canva AI, Adobe Firefly, or similar).
- Strong attention to detail and able to stay
organized with recurring weekly tasks.