IT Network Administrator
Summary
Remote network administrator at an MSP: designs and maintains LAN/WAN, wireless, VPN, and firewall infrastructure across multiple client and MDU/property environments, handles escalated Tier 1-3 tickets, and documents configurations. Heavy Microsoft stack (Windows Server, AD, 365/Entra) plus Cisco/Ubiquiti/Fortinet hardware.
Responsibilities:
● Network Administration & Support Design, configure, deploy, and maintain LAN/WAN, wireless, VPN, and firewall infrastructure for clients and internal environments
● Monitor network performance and proactively resolve issues before they escalate
● Manage switches, routers, firewalls, access points, and other network hardware (Cisco, Ubiquiti, Fortinet, SonicWall, or similar)
● Administer Active Directory, DNS, DHCP, VLANs, and network security policies
● Perform patching, firmware updates, and lifecycle management of network equipment MSP / Consulting Client Support
● Serve as an escalation point for Tier 1–3 tickets requiring network expertise across multiple client accounts
● Conduct network assessments and provide consulting recommendations on infrastructure upgrades, security posture, and best practices
● Support new client onboarding, including network audits, documentation, and migrations
● Document network diagrams, configurations, and procedures for each client environment Page 1 of 3 IT Network Administrator – Job Description MDU (Multi-Dwelling Unit)
● Property Support Design and maintain bulk internet, Wi-Fi, and managed network services for MDU/property clients
● Troubleshoot resident-facing connectivity issues and coordinate with property management/ISP partners
● Remotely configure, monitor, and support headend equipment, distributed antenna systems, and in-building wireless infrastructure, coordinating with on-site technicians as needed
● Ensure network uptime and service quality across multiple properties
● Provide clear, professional phone and remote support to clients and residents of all technical skill levels
● Diagnose and resolve complex, multi-layered technical issues independently
● Maintain accurate ticket notes, documentation, and after-hours/on-call coverage as needed
Requirements:
● 5+ years of high-level MSP (or similar multi-client IT services) experience
● Extensive hands-on networking knowledge: routing, switching, VLANs, firewalls, VPNs, wireless, and network security fundamentals
● Strong troubleshooting and problem-solving skills, with the ability to diagnose complex issues under time pressure across all levels (Tier 1 through advanced/escalation-level work)
● Comfortable and effective communicating by phone with clients and residents of varying technical backgrounds
● Fluent written and spoken English
● Experience supporting both business/consulting clients and larger managed infrastructure (e.g., multi-site or multi-tenant environments)
● Strong working knowledge of Windows Server, Active Directory, DNS/DHCP, Microsoft 365/Entra, and common MSP tools (RMM, PSA/ticketing platforms) — we are a heavily Microsoft-centric environment
● Ability to prioritize and manage multiple client environments and competing priorities simultaneously Page 2 of 3 IT Network Administrator