IT Network Engineer - 2nd & 3rd Line Support

Salary: £36,000 - 38,000 per year

• Must be eligible to work in the UK.
• Strong hands-on experience providing 2nd and 3rd line IT support, resolving complex networking, infrastructure, hardware and software issues through to root cause.
• Experience configuring, administering and troubleshooting network switches, routers, wireless access points and controllers; knowledge of Cisco and Netgear technologies.
• Strong knowledge of VLANs, inter-VLAN routing, TCP/IP, IP addressing, subnetting, DNS and DHCP.
• Experience configuring and troubleshooting wireless networks, including access points, coverage, channel planning and authentication.
• Experience with Smoothwall firewalls, firewall rules, NAT, VPNs, web and content filtering, network segmentation and security policies.
• Strong administration experience across Microsoft 365, Entra ID, Active Directory, Exchange Online, SharePoint and Microsoft Teams.
• Hands-on experience with Microsoft Intune and endpoint management, including device enrolment, Autopilot, configuration profiles, application deployment and compliance policies.
• Experience with Windows Server, Active Directory, Group Policy, file and print services, virtualisation, backup and recovery.
• Experience supporting network connectivity and IT infrastructure across multiple sites, including liaison with ISPs and external suppliers.
• Familiarity with audiovisual equipment such as smart boards, projectors, interactive displays and classroom technology, as well as VoIP, printers, CCTV, access control and school IT systems.
• Excellent communication skills, strong problem-solving ability and a proactive approach.
• Education-sector IT or network engineering experience is desirable, ideally supporting schools.
• Experience with macOS, Apple devices, iPads and Apple device management tools such as Jamf and Apple School Manager is desirable.
• Networking certifications such as CCNA, CompTIA Network+ or Security+ are desirable.
• Experience with school management systems such as iSAMS, SIMS or Arbor is desirable.
• Experience with VMware or Hyper-V is desirable.

• Configure, administer, maintain and troubleshoot network and core IT infrastructure across four school sites.
• Provide 2nd and 3rd line IT support across networking, Microsoft 365, Intune, endpoint management, Windows Server and end-user computing infrastructure.
• Support switching, wireless connectivity, firewalls and network security.
• Resolve complex network, infrastructure, hardware and software issues through to root cause.
• Support audiovisual equipment, classroom technology, VoIP telephony, printers, CCTV, access control and school IT systems.
• Liaise with internet service providers and external suppliers to support connectivity and infrastructure across multiple sites.
• Contribute to network upgrades and infrastructure projects, including work outside normal school hours or during school holidays when required.

• Active Directory
• Cisco
• Firewall
• Hardware
• Hyper-V
• Support
• macOS
• Microsoft 365
• Microsoft Intune
• NAT
• Network
• Security
• SharePoint
• TCP/IP
• VMware
• Web
• Windows
• Office 365
• MS Teams
• VPN

More:

We are recruiting a hands-on IT Network Engineer for a role supporting four school sites in South West London, each approximately 5–10 minutes walk from the others. The role is approximately 60% networking and 40% end-user computing and IT infrastructure support. It is full-time and onsite, Monday to Friday during term periods, with working hours of 8:00am–4:30pm to be confirmed; there may be flexibility to work from home during holiday periods. The salary is £36,000–£38,000 plus a benefits package that includes 27 days annual leave plus bank holidays, a salary-sacrifice pension, free lunches during term time, training and professional development, support towards technical certifications, and a Cycle to Work scheme.

last updated 41 week of 2026