IT NETWORK MANAGER

Responsibilities

• A well-rounder for all matters relating to operations management and monitor operational status of software and hardware, including operating systems, application systems, ATM and Network equipment.

• To provide Helpdesk Support at the Banks Data Centre which runs multi-platform systems on IBM Mainframe, AS400, UNIX and Windows NT.

• Reporting and Communications – create and distribute reports and communications related to Operations Monitoring

• Responsible for looking after IT Support and IT Processes.

• Weekly review of ad-hoc projects progress with customer & team leads against scope of work

• Monthly review of onsite resource / staff management for on-going services & projects customer

• Responsible for providing strong leadership for all matters relating to operations support and ITIL/ISO processes/guidelines to achieve service excellence

• Handling Regulatory requirements and participate during inspections.

• Monitor job scheduling of various application software systems.

• Maintain Incident Logs for problems occurred.

• Perform other related duties as assigned

• Ensure compliance with company policies and regulatory requirements.

• Prepare network documentation, system diagrams, and technical reports.

• Support business continuity planning and disaster recovery testing.

• Manage IT asset inventory, software licensing, and network capacity planning.

Requirements

• Master's Degree in Information Technology (Business Informatics) or equivalent.

• At least 3 years of relevant professional experience in in computer operations under the IBM MVS, and Windows NT environment.

• Knowledge of business analysis techniques and stakeholder management

• Understanding of Agile methodologies (Scrum, Kanban, Waterfall).

• Basic knowledge of SQL and Python.

• Experience with Microsoft Excel, Power BI, and Microsoft Office.

• Familiarity with UML, use case modelling, and business process documentation.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently and as part of a team