IT Network Operations & Support

Position Overview:

The IT Network Operations & Support role is responsible for maintaining the company’s IT infrastructure and providing day-to-day technical support to employees. The role covers network and systems support, user assistance, IT equipment, access management, and general office-related technical and administrative support.

Qualifications & Requirements

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in IT support, desktop support, network administration, or a similar role.

Technical Skills

• Good knowledge of Windows 10/11, Windows Server, and macOS.
• Good understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs, VPNs, Wi-Fi, and basic firewall management.
• Experience with Active Directory, Group Policy, software updates, and virtual machines.
• Familiarity with IT diagnostic and remote support tools.

Personal Skills

• Ability to explain technical issues clearly and simply to non-technical users.
• Strong organizational and problem-solving skills.
• Ability to manage several tasks and priorities effectively.
• Service-oriented, approachable, and patient when supporting employees.

Key Responsibilities

1. IT Helpdesk & User Support

• Provide first-line technical support to employees through the ticketing system, email, phone, or in person.
• Troubleshoot hardware, software, operating system, printing, and connectivity issues.
• Support Windows, macOS, and mobile devices.
• Set up and configure laptops, software, user accounts, and access permissions for new employees.
• Support employee offboarding by removing access and recovering IT equipment.
• Assist employees with basic day-to-day IT and application-related issues.
• Prepare and maintain simple user guides and internal IT documentation.

2. Network & Systems Operations

• Monitor and maintain network equipment, including routers, switches, firewalls, and Wi-Fi access points.
• Troubleshoot network and connectivity issues, including LAN, Wi-Fi, VPN, DNS, DHCP, and VLANs.
• Coordinate with Internet Service Providers and telecom vendors to resolve connectivity issues and outages.
• Install and manage software updates, security patches, and antivirus protection.
• Monitor data backups and assist with data or system recovery when required.
• Support the administration of Windows Servers and virtual machines.
• Manage and maintain Active Directory, user accounts, access rights, and other related systems.

3. IT Assets & Office Technology

• Maintain an accurate inventory of IT equipment, software licenses, and other technology assets.
• Coordinate the purchase, setup, replacement, and maintenance of IT equipment.
• Set up and maintain meeting room technology, audiovisual equipment, and office printers.
• Receive, prepare, and distribute IT equipment and related deliveries.

4. Access & Office Support

• Manage employee access to company systems, office facilities, and relevant access-control systems.
• Maintain the biometric and Time & Attendance systems, including employee enrollment and removal.
• Support office moves, workstation setup, and basic office reconfigurations.
• Coordinate with building management and external vendors when technical or facility-related support is required.
• Assist with the troubleshooting and coordination of repairs for general office equipment.
• Monitor and coordinate the replenishment of basic office and IT supplies.