IT Network Services Assistant

Open 55d

Key Responsibilities:

1. Technical Support: Provide first-level support for hardware and software issues, assisting users with troubleshooting and problem resolution.

2. System Maintenance: Assist in the installation, configuration, and maintenance of computer systems and peripherals.

3. User Management: Help manage user accounts, permissions, and access controls in various systems.

4. Documentation: Maintain accurate records of IT inventory, software licenses, and user documentation.

5. Training: Assist in training staff on new software and technologies, ensuring they have the necessary skills to use IT resources effectively.

6. Network Support: Support network maintenance and troubleshooting, including connectivity issues and basic network configurations.

7. Backup and Recovery: Help with data backup processes and recovery procedures to ensure data integrity.

Security Compliance: Assist in implementing security protocols and monitoring systems for compliance with policies.

Qualifications:

Education: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred; relevant certifications can be beneficial.

Experience: 3-5 years’ experience in IT support or a related role.

Skills: Strong problem-solving skills, good communication abilities, and a basic understanding of computer systems and networks.

Preferred Skills:

Familiarity with operating systems (Windows, macOS, Linux) and common software applications.

Basic knowledge of networking concepts and troubleshooting.

Customer service experience is a plus.

Work Environment:

Typically a fulltime role in an office setting, with potential for remote support.

May require occasional afterhours work to address urgent technical issues.

See also