IT Network Specialist | Onsite in Legazpi
About the role
We are looking for a proactive and technically capable Network Specialist to help maintain the stability, performance, and security of our company's IT infrastructure. This role will primarily focus on network monitoring, desktop troubleshooting, and day-to-day IT operations, making it ideal for someone who enjoys hands-on technical work and problem-solving. Beyond core infrastructure responsibilities, the role provides opportunities to upskill in development, automation, emerging technologies, and leadership, with the potential to take on larger technical projects and supervisory responsibilities as the organization grows.
Key responsibilities
Monitor company network infrastructure, including internet connections, switches, routers, wireless access points, and other network devices to ensure reliable and stable connectivity.
Identify and troubleshoot network issues, including slow connections, intermittent connectivity, IP conflicts, Wi-Fi problems, and other network-related incidents.
Provide desktop and end-user technical support, including troubleshooting computers, peripherals, operating systems, applications, and other workplace technology.
Perform workstation setup and deployment, including installation, configuration, maintenance, and replacement of desktops, laptops, and related equipment.
Assist in maintaining network security, including access controls, endpoint protection, device configurations, and implementation of IT security policies.
Monitor network and system performance, proactively identifying potential issues before they significantly affect business operations.
Maintain and troubleshoot office IT infrastructure, including printers, CCTV systems, biometric devices, conference room equipment, and other connected devices when required.
Support user account and access management, ensuring employees have appropriate access to systems, applications, and network resources.
Assist with IT asset management, including equipment inventory, assignment, maintenance records, and lifecycle tracking.
Maintain accurate technical documentation, including network diagrams, device configurations, troubleshooting procedures, incident records, and IT processes.
About you
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.
At least 1–2 years of experience in IT support, network administration, desktop support, or a related technical role. Fresh graduates with strong technical knowledge and hands-on experience are also welcome.
Good understanding of networking fundamentals, including TCP/IP, DHCP, DNS, VLANs, LAN/WAN, Wi-Fi, routing, and switching.
Experience troubleshooting Windows desktops and laptops, software applications, peripherals, and common workplace technology issues.
Familiarity with network equipment such as routers, switches, wireless access points, and firewalls.
Basic understanding of cybersecurity principles, endpoint security, user access management, and network security.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to document technical procedures and communicate technical issues clearly.
Willingness to provide hands-on IT support and respond to infrastructure-related incidents when necessary.
Strong willingness to learn and develop skills beyond traditional IT support.
Benefits
Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for five consecutive years!)
Work with an innovative company delivering cutting-edge solutions across multiple industries
Lead a team in a fast-paced, high-growth environment
Competitive salary with opportunities for career advancement
Collaborative, forward-thinking work culture
21 leave credits plus all client-based holidays
HMO coverage with dependent benefits
Exposure to world-class leadership from both local and international supervisors