IT Network Support (Open to Fresh Graduates)

Do you thrive on solving complex network challenges and keeping people connected seamlessly?

We are looking for a detail-oriented and proactive Network Support Specialist who will play a key role in ensuring the stability, security, and efficiency of our IT infrastructure. This role combines technical expertise, problem-solving, and collaboration to support daily operations while driving continuous improvement in network systems.

A. Administration

Network Maintenance and Support

• Monitor, maintain, and troubleshoot LAN, WAN, and wireless networks to ensure optimal performance and availability.

• Assist in the configuration and deployment of routers, switches, firewalls, and other network devices.

• Support day-to-day operations of network systems, including internet connectivity, VPNs, and remote access.

Technical Assistance

• Provide first-level and second-level support for network-related incidents and service requests.

• Respond to user issues, diagnose network problems, and implement timely solutions.

• Escalate unresolved issues to senior engineers or vendors when necessary.

Security and Compliance

• Support the implementation of security measures such as firewalls, intrusion detection/prevention systems, and access controls.

• Monitor for potential threats and ensure adherence to IT security policies.

• Assist with applying patches, firmware updates, and maintaining secure configurations.

B. Reports

• Maintain accurate documentation of network configurations, assets, and procedures.

• Prepare reports on network performance, incidents, and support activities.

• Update technical manuals and knowledge base articles for user support and troubleshooting.

C. Others

System Improvements

• Assist in network upgrades, expansions, and new deployments.

• Test and evaluate new technologies or tools to improve performance and reliability.

• Provide recommendations to enhance system efficiency, scalability, and resilience.

Collaboration and Training

• Partner with IT teams, vendors, and service providers for issue resolution.

• Support cross-functional teams in projects requiring network resources.

• Provide guidance or training to staff on network-related issues and best practices.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).

• Training/Certifications such as CCNA are a plus.

• Solid knowledge of TCP/IP, DNS, DHCP, VPNs, and routing protocols.

• Familiarity with firewalls, switches, and wireless access points.

• Strong troubleshooting and problem-solving skills.

• Proactive, detail-oriented, and collaborative.

• Willing to work onsite in San Pedro, Laguna

• Fresh graduates are welcome to apply!