IT Network & Systems Engineer

Salary: ₱40,000 – ₱45,000 per month

We are looking for a skilled and proactive Network & Systems Engineer with 3–4 years of relevant experience, preferably within the BPO industry, to manage, maintain, and troubleshoot the organization's network infrastructure, servers, systems, and IT operations.

The ideal candidate will have hands-on experience with LAN/WAN, firewalls, routers, switches, Windows Server, Active Directory, Microsoft 365, virtualization, and network security. Experience supporting call center operations, VoIP systems, and business-critical IT infrastructure in a 24/7 BPO environment will be highly preferred.

Key Responsibilities

• Install, configure, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, access points, and VPN connections.

• Monitor network performance, system availability, and connectivity to ensure uninterrupted business operations.

• Administer Windows Server environments, Active Directory, DNS, DHCP, Group Policy, and user access permissions.

• Manage Microsoft 365, email services, shared resources, and endpoint connectivity.

• Maintain and troubleshoot LAN, WAN, VLANs, wireless networks, and site-to-site or remote-access VPNs.

• Support virtualization platforms such as VMware or Hyper-V and assist with server provisioning and maintenance.

• Monitor and maintain backup systems, perform routine backups, and support disaster recovery procedures.

• Troubleshoot network latency, packet loss, connectivity issues, server performance, and hardware or software failures.

• Support BPO operations by maintaining the availability of call center systems, VoIP phones, softphones, dialers, and agent workstations.

• Coordinate with telecom providers, internet service providers (ISPs), vendors, and internal IT teams to resolve technical issues.

• Implement security best practices, including firewall rules, access controls, patch management, antivirus protection, and system updates.

• Maintain technical documentation, network diagrams, server inventories, configuration records, and incident reports.

• Provide technical support for escalated IT issues and participate in preventive maintenance and infrastructure upgrades.

• Support shift-based operations and respond to critical incidents to minimize downtime and business disruption.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field; equivalent practical experience may be considered.

• 3–4 years of hands-on experience in network and systems administration, preferably in a BPO, call center, or enterprise IT environment.

• Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, switching, and subnetting.

• Practical experience with Windows Server, Active Directory, Group Policy, and Microsoft 365 administration.

• Experience configuring and troubleshooting firewalls, VPNs, routers, and managed switches.

• Familiarity with VMware, Hyper-V, server hardware, and storage technologies.

• Knowledge of network monitoring, backup solutions, endpoint security, and IT troubleshooting methodologies.

• Strong problem-solving, analytical, communication, and documentation skills.

• Ability to work under pressure, prioritize incidents, and support business-critical operations.

Preferred Skills

• Familiarity with VoIP, SIP, IP phones, call center dialers, and contact center infrastructure.

• Knowledge of ITIL-based incident management and ticketing systems.

• Relevant certifications such as CCNA, Microsoft certifications, CompTIA Network+, or equivalent are an advantage.

• Willingness to work rotational shifts or provide after-hours support when required.

Key Competencies

• Network and server troubleshooting

• IT infrastructure management

• Network security and access control

• Incident response and problem resolution

• System monitoring and preventive maintenance

• Vendor and ISP coordination

• Technical documentation and teamwork