IT Network Technical Support

Responsibilities include:

• Troubleshooting and performing diagnostics issues in it voip network

• Liaising with suppliers to resolve issues originating from external vendors

• Testing and providing solutions to end users

• Working within SLAs and adhere to support processes

• Monitor systems proactively to reduce fault occurrences

• Maintain problem free VoIP Core network

• Upgrade network elements as and when needed

• Implement new functionalities in Core or Customer networks to improve performance

Required Skills

• Very good understanding of VoIP, TCP/IP, SIP, Softswitch

• Some Asterisk IP PBX experience

• Experience of various Linux network tools and utilities

• Experience of troubleshooting VoIP issues is desired

• Good understanding of firewalls, IP Telephony how to configure them for various applications

• Network management systems, able to use the data to make informed decisions

• Bandwidth Management

• CCNA qualification is desired

• Experience on network troubleshooting tools such as Wireshark

• Excellent written and verbal communication skills

• Excellent organisational and time management skills

• Good self learning skills and able to pick up new concepts quickly

• Strong analytical skills with proven problem solving ability

• Ability to work independently, and also in a team and communicate effectively

• Positive attitude and very punctual

• Willingness to be trained and learn new skills as required by the job role

• Experience of using service desk software / CRM systems