Core Values & Expectations: - Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Major Responsibilities/Activities:
- Maintains, terminates and installs network cabling.
- Moves, installs, and upgrades network hardware, wifi, and other network infrastructure systems.
- Assists Network Administrators and Engineers in administration and support of enterprise infrastructure.
- Prepares and maintains technical records and documentation in conformance with department standards.
- Provides technical training to end users regarding infrastructure systems use and procedures.
- Conducts preventive maintenance routines and change control processes for assigned systems to ensure optimal operation while minimizing business impact.
- Performs regular system backups and validates them by disaster recovery testing.
- Ensures compliance of all assigned systems with applicable regulatory frameworks.
- Assists Network Engineers and Administrators in administrating network backbone infrastructure, including switches, routers, firewalls, audio-visual systems, VOIP telecommunications systems, and cabling plant.
- Performs other duties as assigned.
Minimum Requirements
- Preference is given to qualified Santa Ana Tribal Members.
- Associate’s Degree in Information Technology or a related field, or equivalent combination of education, training, certification, and experience required.
- Two (2) years’ experience technical support experience in an enterprise environment preferred.
- Prior experience in a casino IT environment preferred.
- CompTIA NET+ certification required.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
Essential Mental Functions: The essential mental functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Maintains a strict level of confidentiality regarding company information.
- Strong organizational skills.
- Proven ability to provide outstanding customer service.
- Must have excellent problem solving abilities.
- Must be a detail-oriented, organized individual with the ability to multi-task.
- Must be able to work in a fast paced environment.
- Must be able to deal with stressful situations in a professional manner.
- Must be a team player.
- Display strong verbal and written communication skills
- Proven ability to handle conflict situations.
Essential Physical Functions: The essential physical functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk and hear.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
- Sitting or standing for extended periods of time.
- Must be able to work various hours including weekends and holidays.
- Must present self in a well-groomed, professional appearance.
- The team member must be able to lift up to 50 pounds.
- Must be able to work at a fast pace.
- Must be able to handle stress effectively.
- Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used: - Telecommunication equipment.
- Computers, printers, servers.
- All additional office equipment.
- Smartphones, computers, timeclocks, and all other equipment assigned to the position.
Work Environment: The work environment characteristics described here represent those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually loud. Team members will be exposed to inclement weather and a second-hand smoke-filled environment. Hazards include working around moving equipment. Equipment must be properly used or they can be potentially hazardous. |