IT Network Technician

Network Technician

Position Summary:
The Network Technician is responsible for supporting and maintaining Gowan’s network infrastructure, telephone systems, and cybersecurity measures. This position focuses on day-to-day network operations, providing second-level support for telephone systems, and collaborating with internal IT teams to safeguard the company’s data from cybersecurity threats. The role requires strong technical knowledge of network infrastructure, Microsoft Office 365, and endpoint security.

Location: Yuma, AZ
Department: IT Department
Reports to: IT Infrastructure and Security Manager
Job Status: Full-Time and Salaried

Duties and Responsibilities:

• Network Support & Configuration:
  • Provide network infrastructure support and manage configurations, including upgrades and modifications to the network and other installations.
  • Conduct network performance analysis, including traffic load, connect time, transmission speeds, and throughput to ensure optimal performance.
• Telephone Systems Support:
  • Provide second-level support for telephones and telephone system infrastructure.
  • Ensure the highest levels of availability and reliability for the telephone systems infrastructure.
  • Coordinate with vendors, service providers, and IT personnel to resolve telephone system-related issues.
• Collaboration Tools & Videoconferencing:
  • Support and maintain collaboration applications and videoconferencing systems to ensure effective communication within the company.
• Cybersecurity & Endpoint Security:
  • Protect the company’s data and information systems from cybersecurity threats.
  • Identify, analyze, communicate, and contain cybersecurity incidents when they occur.
  • Deploy, monitor, and maintain endpoint security for servers and computers.
  • Support email security solutions and monitor systems for vulnerabilities.
• Microsoft Office 365 Security & Audits:
  • Support Microsoft Office 365 security solutions and perform security audits to ensure compliance.
  • Collaborate with other IT teams to maintain up-to-date IT systems.
• Other duties as assigned

Required Education, Knowledge, Skills, and Abilities:

• Education:
  • Bachelor’s Degree in Information Systems, Computer Science, or a related discipline (desired).
• Technical Skills:
  • Proficient in PC operating systems, including Windows 10, Windows 11, Mac OS, and Linux.
  • Knowledge of installing, managing, and troubleshooting Microsoft Server Operating Systems.
  • Experience with On-Premises Microsoft Active Directory and Azure Active Directory.
  • Knowledge in Microsoft 365 applications and security, including:
    • Intune
    • Exchange Online
    • Teams
    • OneDrive
    • Compliance and Security
    • Security audits
• Networking Knowledge:
  • Experience with LAN/WAN networking, IPv4, DNS, DHCP, VPN, and LDAP protocols.
  • Understanding of cybersecurity standards and best practices.
  • Knowledge of email security solutions.
• Communication & Language Skills:
  • Strong verbal and written communication skills.
  • Bilingual (English/Spanish) preferred.
• Travel:
  • Occasional travel may be required.

Job Expectations / Working Conditions:

• Ability to work independently or as part of a team in a fast-paced, deadline-driven environment.
• Must be able to manage multiple tasks and projects simultaneously.
• Flexibility to work outside of standard office hours, when necessary, to resolve critical issues.