IT Officer
Summary
On-site IT Officer at a serviced-residence property in North Point, Hong Kong: handles hardware/software procurement and installation, daily helpdesk support and user training, monitors systems, servers and networks, maintains guest-facing web applications, and manages vendors and the IT budget alongside the HQ IT team.
Key Responsibilities
Performing hardware and software procurement, installations, configuration and IT housekeeping.
Collaborate with Headquarter IT team to implement global and local IT infrastructure projects according to Ascott’s standard.
Responsible for daily IT supporting and training jobs by providing the IT helpdesk and technical support in hardware and software to all users in the property during and after opening.
Maintain and implement web applications and associated infrastructure & information distribution channels to guests.
Monitor and maintain performance on system, server, network or other IT Communication related projects or tasks as assigned.
Install hardware, system and application software according to end user requirements and perform troubleshooting as required.
Negotiate the external vendors and contractors for infrastructure-specific products and services.
Prepare technical documentations or reports, Participate IT audits are required.
Manage and monitor IT infrastructure budget.
Job Requirements
Certificate or above in Computer Science or IT related field.
Good knowledge of troubleshooting in IT area.
Hands on experience, strong office & project organizational skills, attention to detail, time management and communication skills.
Demonstrated consultation and strong communication ability.
Hospitality experience would be added value.