IT OFFICER
Summary
IT support officer at a lingerie/garment manufacturer: maintains the office network and internet, troubleshoots PCs, printers, software and connectivity issues, handles employee IT onboarding/offboarding, prepares daily monitoring reports, and writes light code to automate routine tasks.
About the role
Support the smooth operation of the company's IT environment in a garment industry setting. This role maintains office connectivity and technology resources, resolves day-to-day technical issues, supports employee onboarding and offboarding, and contributes to more efficient IT support workflows.
Key responsibilities
Support and maintain the office network and internet connection with the service provider.
Troubleshoot and resolve issues involving software, printers, laptops, internet connectivity, and other IT equipment.
Prepare daily reports related to connectivity and resource monitoring in the office.
Set up PCs and laptops for employees and support research into technology items for company procurement.
Prepare and process IT peripheral handovers to and from employees during onboarding and offboarding.
Develop light coding solutions to automate routine tasks.
Propose technology and process improvements to create a more effective IT support workflow.
What we're looking for
At least 2 years of experience in IT support, preferably in the garment industry.
Good knowledge of network, hardware, software, and printer troubleshooting.
Strong problem-solving skills and a practical approach to resolving technical issues.
Good communication and interpersonal skills.
Ability to manage support requests, prepare monitoring reports, and coordinate effectively with employees and service providers.