IT Officer - Chiang Mai (Yearly Contract)
About the role
An IT Officer role based in Chiang Mai on a yearly contract basis, responsible for managing IT services issues and requests, providing technical support across the company, and acting as a point of contact for all IT-related matters.
Key responsibilities
Respond and manage in a timely manner to IT services issues and requests
Provide technical support and advising across the company, over the phone or in person
Act as a point of contact for all IT services and issues, assigning work to other team members as appropriate
Install and configure computer hardware, software, systems, networks, printers and other IT related devices
Ensure IT assets are properly managed
Manage ticketing system with standard ITIL approach
Identify opportunities that can improve the efficiency of the IT support process
Qualifications
Bachelor's degree or higher in Computer Engineering, Computer Science, Information Technology or related fields
Minimum 2 years' experience in administrative with some knowledge of IT support (PC, Windows, MS Office, Network)
Experience or knowledge in ITIL would be an advantage
Good understanding of fundamental IT applications and setup i.e. Microsoft office, Active Directory, Password policy
Strong interpersonal and influential skills towards peers and stakeholders within and outside the team
Strong sense of urgency and quality assurance
Service mind, flexible thinking, learning agility and computer literacy
Fluent in English both written and verbal (Optional)