IT Officer (Focus on Microsoft 365)
Summary
Internal IT officer at a Hong Kong bullion trading firm, acting as the Microsoft 365 subject-matter expert: administering Exchange Online, SharePoint, OneDrive, Intune and Teams (incl. telephony and governance), handling Tier 3 M365 troubleshooting, plus secondary office IT support and network/endpoint tasks.
Core Key Responsibilities (Primary Focus)
Microsoft 365 & Teams Administration:
M365 Expert: Serve as the primary subject matter expert for the entire Microsoft 365 suite, including Exchange Online, SharePoint Online, OneDrive for Business, and Intune.
Teams Governance: Administer, configure, and optimize Microsoft Teams, including teams/channels, policies, governance, telephony, and meeting room systems.
User Lifecycle Management: Manage user lifecycle processes (onboarding, offboarding, role changes) within the M365 environment.
Security & Compliance: Implement and manage security features within the Microsoft 365 Purview & Defender portals.
Advanced Troubleshooting: Resolve complex Tier 3 issues related to M365 applications, authentication, identity management, and connectivity.
Secondary & Ad-hoc Responsibilities (As Needed Basis)
Office IT Support & Infrastructure Co-ordination:
Ad-hoc Support: Provide backup Tier 1/2 technical support for office hardware (laptops, desktops, printers) and general business software when requested.
Network Maintenance: Assist in monitoring and maintaining the local office network (LAN/Wi-Fi) to ensure basic connectivity and performance.
Endpoint Security: Support the enforcement of IT security policies, including endpoint protection, patch management, and access controls under guidance.
Asset & AV Assistance: Help with IT asset inventory logging and occasional audio-visual (AV) setup in conference rooms for major events.
Qualifications & Experience
Experience: Proven experience (4+ years) as an IT Engineer, Systems Administrator, or similar role with a deep, verifiable focus on Microsoft 365 ecosystem.
M365 Certification: Microsoft 365 Certified: Fundamentals (MS-900) or Microsoft 365 Certified: Teams Administrator Associate (MS-700) is highly preferred.
Automation: Experience with PowerShell scripting for automation and administration of Microsoft 365 services.
OS Support: Solid understanding of Windows 10/11 and macOS support environments.
MDM (Plus): Experience with Microsoft Intune (Endpoint Manager) for mobile device and application management is a strong plus.
Education: Associate or Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
Languages: Fluent in Cantonese, Mandarin, and English.