IT Officer
Summary
An in-house IT Officer at Parkmall (Golden Great Value Properties) in Mandaue City providing day-to-day support for the mall's ERP and business applications: troubleshooting user and transaction issues, validating reports, running SQL data checks, maintaining Crystal Reports, and coordinating fixes with software vendors.
GOLDEN GREAT VALUE PROPERTIES INC. (Parkmall)
About Parkmall
Uniting Cebuano's love for culture, search for pleasure and need for leisure comes to Parkmall, the newest cosmo hub in Mandaue, home to the finest of al fresco dining and the most refreshing concept shops to ever grace the Queen City of the South.
Parkmall is a modern metropolis whose pulse is matched by young and active individuals and families—ready to redefine urban living. It boasts of a thrilling collage of booming commerce and diverse lifestyles... a one of a kind Mecca for converging cultures, value shopping and world-class dining.
We are in need of:
IT OFFICER
Job Qualifications:
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
Preferably with 1–2 years of experience in ERP support, application support, business systems support, or a related role.
Experience providing user support in a business application or ERP environment is an advantage.
Knowledge of ERP workflows and business application processes.
Experience in report generation, troubleshooting, and issue analysis is preferred.
Ability to analyze transaction errors and report discrepancies.
Job Responsibilities:
Provide day-to-day support to users of the ERP and related business applications.
Troubleshoot system, transaction, and process-related issues.
Assist users with system navigation, login concerns, and proper transaction processing .
Support report requirements and assist in report validation .
Perform basic to intermediate SQL checking for data validation and troubleshooting.
Assist in maintaining and supporting reports using Crystal Reports.
Coordinate with software vendors regarding bugs, fixes, and enhancements.
Document issues, findings, and support activities clearly .
Assist in user access setup, role assignment, and system-related requests within the ERP.
Participate in testing fixes, enhancements, and process improvements.
Prepare user guides and support documentation when needed.