IT Officer (m/f)

• Provide day-to-day 1st-level IT support for users in the Zagreb office, including analysis, troubleshooting, resolution and ticket documentation.
• Act as the primary local contact for IT-related topics and coordinate more complex issues with central IT and specialized support teams.
• Install, configure and maintain Windows workstations, notebooks, monitors, docking stations and peripheral equipment.
• Support the lifecycle of user devices, including deployment, replacement, troubleshooting and inventory management.
• Support Microsoft 365 applications, including Outlook, Teams and the Microsoft Office applications.
• Support workplace collaboration, telephony and conferencing systems, including desk phones, headsets, cameras, microphones, speakers, meeting-room audiovisual equipment and related peripherals.
• Assist with mobile devices and managed smartphones/tablets.
• Create and maintain documentation and keep the local IT hardware and asset inventory accurate.
• Assist central IT with troubleshooting and maintenance of local office infrastructure, including network connectivity, printers and other workplace IT equipment.
• Support central IT during the rollout of new services, applications, hardware and infrastructure changes.
• Assist with onboarding and offboarding activities, including preparation and handover of IT equipment and user orientation.
• Provide guidance and training to users and help promote good IT and cybersecurity practices.
• Cooperate with colleagues in other Wolf Theiss offices and participate in firm-wide IT initiatives.
• Undertake necessary business travel to other offices of the Wolf Theiss group as instructed by the employer.

Potrebno obrazovanje, znanja i vještine

• 3 or more years of experience in IT support, workplace IT, service desk or a comparable technical role.
• Completed college or university-level education in information technology or a related field is required.
• Very good knowledge of modern Windows workplace environments.
• Very good practical knowledge of Microsoft 365, particularly Outlook, Teams and Microsoft Office applications.
• Basic understanding of Microsoft Active Directory and/or Microsoft Entra ID.
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi and LAN.
• Experience with endpoint/device management technologies such as Microsoft Intune is an advantage.
• Experience supporting mobile devices and modern authentication, including MFA.
• Experience with Document Management Systems (DMS) or other applications used in a professional-services environment is an advantage.
• Good troubleshooting skills and the ability to systematically analyse technical problems.
• Fluent English and good communication skills. Croatian is expected for effective support of local users.
• Proactive, service-oriented and reliable working style.
• Ability to work independently while being part of an international IT team.
• Strong sense of ownership and willingness to see issues through to resolution.
• A valid category B driving licence is mandatory

Poslodavac ti nudi

This is not purely a ticket-handling role. We are looking for someone who can become the trusted local IT contact for our Zagreb office while working as part of a larger international IT organization.
The ideal candidate is comfortable moving between helping a user with an Outlook or Teams problem, preparing a new laptop, troubleshooting connectivity, coordinating an issue with central IT and assisting with the rollout of a new IT service.