IT officer

Responsibilities:

Systems Infrastructure & Support:

• Configure, maintain, and troubleshoot office hardware, network switches, routers, firewalls, printers, and workstation setups.
  
• Serve as primary technical support for internal staff, resolving software, connectivity, hardware, and system access issues quickly.
  

GDS & Software Maintenance:

• Manage software installations, API integrations, booking engine connections, and terminal configurations for GDS systems (Amadeus, Sabre, etc.) and internal travel management ERPs.
  
• Coordinate with third-party IT vendors, internet service providers (ISPs), and software providers to ensure optimal uptime.
  

Cybersecurity & Data Protection:

• Enforce cybersecurity protocols, user permissions, multi-factor authentication, and antivirus protection across all systems.
  
• Safeguard payment gateway data and sensitive client travel records in accordance with data protection regulations.
  

Data Management & Backups:

• Conduct routine system backups (local and cloud-based) and disaster recovery tests to protect company operational data.
  
• Maintain hardware/software inventory lists and evaluate equipment upgrade requirements as the agency grows.
  

Requirements

• A minimum of an HND in computer science, information technology, computer engineering, or a related technical discipline.
  
• 2–4 years of hands-on experience in network administration, hardware troubleshooting, and system support. Experience supporting GDS setups or travel software is a plus.
  
• CompTIA A+, Network+, Security+, Cisco Certified Network Associate (CCNA), or Microsoft Certified Systems Administrator (MCSA) are an advantage.
  
• Strong analytical troubleshooting abilities, knowledge of network protocols, cloud management, and software support.
  

Benefits