IT Officer

Role & responsibilities

A. Hardware and Desktop Support

• Provide day-to-day technical support for desktops, laptops, printers, scanners and other IT peripherals.
• Troubleshoot hardware, operating system and performance-related issues.
• Install and configure operating systems, drivers and approved software.
• Coordinate hardware repair, maintenance and replacement.
• Maintain IT hardware inventory and asset allocation records.

B. Network and Connectivity Support

• Provide first-level support for LAN, Wi-Fi and internet connectivity issues.
• Troubleshoot basic IP configuration, DNS, DHCP and network connectivity problems.
• Assist in VPN connectivity and remote access troubleshooting.
• Monitor and report network connectivity issues to the IT Administrator.
• Coordinate with the network or internet service provider whenever required.

C. Application and Microsoft Cloud Support

• Provide first-level support for Microsoft 365 applications, including Outlook, Teams, Word, Excel and OneDrive.
• Assist users with email configuration, password resets and account access issues, as authorised.
• Support Microsoft Entra ID user account administration under supervision.
• Assist with user onboarding and offboarding activities.
• Troubleshoot basic application installation, login and configuration issues.
• Escalate complex application and cloud-related issues to the respective administrator.

D. IT Security and Compliance Support

• Ensure antivirus and endpoint security agents are installed and updated.
• Assist in monitoring Windows updates and security patches.
• Ensure users follow IT security policies and acceptable usage guidelines.
• Support periodic checks of USB devices, approved software and endpoint compliance.
• Report suspicious emails, malware alerts and potential security incidents immediately.
• Maintain confidentiality of organisational and customer information.

E. IT Documentation and Reporting

• Maintain updated IT asset inventory and user allocation records.
• Maintain daily IT support tickets and issue resolution records.
• Document recurring technical issues and their resolutions.
• Maintain records of software installations and IT equipment maintenance.
• Prepare daily or weekly IT support activity reports.

Preferred candidate profile

• Basic understanding of computer hardware, operating systems and networking concepts.
• Knowledge of Microsoft Windows operating systems and Microsoft Cloud Environment.
• CompTIA A+ and Network+ certifications will be an added advantage.
• Basic knowledge of Microsoft 365, Azure, Microsoft Entra ID and cloud-based services is preferred