IT ONSITE SUPPORT (Contract)

Open 22d

Responsibilities and Duties

Provides second-line investigation and diagnosis
Resolves and closes incidents/service requests as per helpdesk procedures & allocated timelines
Escalates unresolved incidents/service requests within agreed timescales
Logs relevant incident/service request details per helpdesk procedures
Communicates with client regarding incident progress
Troubleshoots and resolves PC incidents and/or VIP requests
Ensures tickets are updated at all times until issues are resolved
Liaises with clients, other IT support groups and 3rdparty providers when necessary
Coordinates with vendors for hardware repair
Performs staging of PCs / Laptops
Performs IMAC (Install, Move, Add and Change)
Administrate mobile phone requests (Corporate Sim card)
Prepare Video Conferences on request
Assists on special events coverage
Creates/maintains documentation

Requirements

5+ years of working experience with desktop/network equipment in IT environment, providing onsite support
Possess an ITE or Diploma in Computing/Electrical/Electronic Engineering or related field of study
Proficient in utilizing a variety of office software, specifically: Word, Excel, PowerPoint, SharePoint and Outlook
Ability to write technical support documentation a plus

See also