IT Onsite Support Engineer
Description
Role: IT Onsite Support Engineer
We are seeking an IT Onsite Support Engineer to provide exceptional technical support for end users. The ideal candidate will have a solid background in IT support with strong troubleshooting abilities in a variety of scenarios related to hardware and software issues.
Key Responsibilities
Provide on-site IT support for end users, including desktop, laptop, printer, and peripheral-related issues.
Troubleshoot and resolve hardware, software, network connectivity, and Microsoft 365-related incidents.
Handle IT service requests and incidents, ensuring timely response and resolution in accordance with support procedures.
Maintain proper documentation of incidents, troubleshooting activities, and support procedures.
Required Skills and Experience
Minimum 2-3 years of IT support experience.
Strong troubleshooting skills for Windows operating systems, Microsoft 365 applications, and common endpoint issues.
Basic knowledge of networking, hardware troubleshooting, and endpoint management.
Good communication and customer service skills.
Ability to work independently and prioritize multiple support requests in a fast-paced environment.
Experience with ticketing systems and ITSM processes is preferred.
Other details: This role will be based in Pillaipakkam, Sriperumbudur. The position requires the ability to respond quickly to various IT support issues in a dynamic work environment.