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D-ploy

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IT Onsite Support Engineer (Shanghai)

D-ploy is a company specialized in IT and engineering solutions operating internationally. We take pride in delivering innovative and high-quality services to numerous industry-leading clients. Through strong relationships and trusted partnerships within the IT community, we optimize our clients’ productivity and contribute to their business success and value.

We are currently looking for a committed, flexible, and solutions-oriented professional to join us as an IT Onsite Support Engineer in Shanghai. If you want to be part of a dynamic and international organization, we would love to hear from you!

Responsibilities

  • Provide first- and second-level support to internal users.
  • Analyze, prioritize, and resolve incidents and service requests.
  • Log and manage tickets in the incident system following ITIL-based processes.
  • Install, configure, and maintain workplace equipment (hardware and software) as well as mobile devices and peripherals.
  • Perform standard software installations, updates, and patching of business applications.
  • Document processes, prepare reports, and create knowledge base articles.
  • Collaborate with product teams, development, and other business departments.

Requirements

  • Education in IT or a comparable qualification.
  • 2–3 years of experience in IT support, service desk, or similar roles.
  • Strong knowledge for analyzing and resolving user and system issues.
  • Structured, solutions-oriented, and autonomous working style.
  • Strong technical and organizational skills.
  • Service-minded, professional, and friendly attitude towards users.
  • Ability to communicate clearly and effectively with customers and colleagues.
  • Ability to manage multiple tasks in parallel and prioritize in a customer-focused manner.
  • Team player with experience working in international and multicultural environments.
  • Fluent Mandarin and a good command of English, both spoken and written.
  • Availability to work on site at the assigned location.
  • A valid criminal record certificate (not older than 3 months) is required.

Benefits

  • Broad range of activities, tasks, and projects
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
  • Competitive salary and various benefits

Is IT in your DNA?

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What this application asks

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First name, Last name, Email, Address, Phone, Resume, Summary, Experience, Education, Cover letter, Date of Birth (DD/MM/YYYY), Nationality, Citizenship, Language skills & ability level, Do you have a residence permit (in the country you are applying to), Are you eligible to work in the country of application (valid until), Do you have a valid freelance registration/business license?, Your current or last job role, Your current or last employer, Reason for leaving, Please indicate contact details of at least two valid available persons for reference (manager, supervisor or customer)* *** Please be aware that we WILL proactively contact these references as the process develops. If this is a problem, or a concern please make this clear to us***, Expected hourly rate or salary (please specify the currency), Notice period, Desired future roles, Willingness to travel (yes/no/to what extent)

  • I understand that part of the evaluation process is a background check which may contain, but is not limited to references, screening or criminal record. * yes / no
  • My application is voluntary. I consent I have provided the information of this application to be used for processing for potential employment. The authorization given by completing this form entitles D-ploy Group and it`s entities within and outside of the EU / EEA, to store and process my data, limited to Business Use and under observation of any local legislative regulation on Data Privacy. * yes / no

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