IT Onsite Support

ServiceOne Limited is one of the largest Information Technology (IT) consulting and managed services provider in the region. The company was founded in 1999 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region. Our clients are government departments, non-government organizations, education institutes, multinational corporations, small and medium companies across various industries. Our services provide Consulting and Application Management Services, Digitalization of Workflow Management, Outsource Managed Services, Hardware & Software Maintenance, Project Management, Product Life Cycle Management, Secondment Services & etc.

We are a member of Expert Systems Holdings Limited (HKEX Stock Code 8319) .

To Stay true to ServiceOne’s ongoing mission that is to deliver the highest quality services to all her customers, we invite high-caliber candidate of you to join our company.

For more information, please visit our website at www.serviceoneasia.com.

SUMMARY

This position provides service assistance to the office, warehouse, and store operations with services and facilities managed by the user at stated service levels.

💼ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains effective communication with the office users, customer IT team, retail operation team and store team

• Works with respective internal technology teams and functions to ensure high quality of services and facilities rendered to retail operations

• Supports in the setup, configuration, and maintenance of IT devices (laptops, desktops, printers, mobile phones, peripherals)

• Assists in operating system management, software installations, and patch management

• Work with vendors, outsourcers and contractors to provide services of (but not limited to):

  • Helpdesk

  • Request

  • Store projects

• Provide scheduled 5 days per week on-site services covering store operations in Malaysia

• IT device deployment as required by the end customer

• Maintain IT hardware & software inventory and life cycle

• Other duties as assigned from time to time

🔎SKILLS, KNOWLEDGE AND EXPERIENCE

• Experience supporting retail operations in the luxury industry is an added advantage

• Hands-on IT support for laptops, desktops, printers, etc., with a basic understanding of networking and entry-level server concepts

• Customer-centric and aims to deliver exceed expectation

• Excellent analytical and problem-solving skills

• Able to work independently with minimum supervision

• Good communication skills in both spoken and written English

• Able to speak and write fluent Mandarin will be an added advantage.

✅QUALIFICATIONS

• Higher diploma in IT (or computing-related discipline) or above

• 1 - 3 years of experience in IT support, with luxury retail preferred

⏰WORKING ARRANGEMENT

• Working Hours : 0900 AM ~ 1800 PM, Monday to Friday

• Working Location:

  • 3 working days at KLCC area

  • 2 working days at Bangsar South, KL

  • Schedule will be decided at a later stage

• Fully on-site

• 12-month contract – with renewal (subject to performance)

🌟REMUNERATION PACKAGE

• Annual Leave entitlement

• Discretionary bonus

• Training programme provided

• Medical claim provided

• Multinational & friendly working environment

We offer excellent career opportunities, attractive remuneration package and fringe benefits including banking holiday, various types of leave, discretionary bonus & medical insurance. If you have the desire to join us, please send us your resume immediately with your present & expected salary by clicking “Apply Now”.

(The information provided will be used for employment related purpose only. All information of unsuccessful applicants will be destroyed within six months)