IT Onsite Support Technician (Level 2-2.5) – MSP
Salary: $90,000 – $100,000 per year
IT Onsite Support Technician (Level 2-3) – MSP
Clearpath MSP | Sydney | Full-Time
This role is ideal for someone who enjoys solving technical problems, working directly with clients, and taking ownership of issues through to resolution. If you're looking for a position where you can make an impact rather than simply process tickets, we'd love to hear from you.
About Us
At Clearpath, we help businesses remove the friction from technology.
Our approach is simple: provide clear advice, reliable systems, and responsive support that clients can trust. As we continue to grow, we're looking for an experienced Level 2-2.5 IT Support Technician to join our team.
www.clearpathmsp.com.au
Why Join Clearpath?
We believe great technicians should have the opportunity to solve meaningful problems, develop their skills and work closely with clients.
At Clearpath, you'll enjoy:
A supportive and highly capable technical team
Exposure to a wide variety of technologies and industries
Opportunities to work on projects and infrastructure, not just support tickets
Career development and ongoing learning opportunities
A culture that values initiative, accountability and professionalism
Salary: $90,000 – $100,000, based on experience
Immediate start available
About You
You are a capable and confident IT professional who enjoys both technical challenges and client interaction.
Essential Skills & Experience
5+ years' experience in IT support, preferably within an MSP environment
Strong troubleshooting skills across Microsoft technologies
Strong English communication skills, both written and spoken
Experience administering Microsoft 365 environments
Solid understanding of Active Directory and Windows Server Products
Knowledge of networking fundamentals and troubleshooting methodologies
Excellent communication and customer service skills
Ability to prioritise workloads and manage multiple client requests
Current driver's licence and willingness to travel to client sites
Australian citizen or permanent resident
Desirable Skills
Azure administration and cloud technologies
Cybersecurity and endpoint protection platforms
Backup and disaster recovery solutions
Experience with ConnectWise, RMM and PSA tools
Exposure to infrastructure projects and migrations
About the Role
You will work across a diverse range of client environments, providing both remote and onsite support while assisting with infrastructure projects and strategic IT improvements.
Key Responsibilities
Troubleshoot and resolve Level 2 and Level 2.5 support issues
Support Microsoft 365 environments including Exchange Online, Teams and SharePoint, Entra ID and Intune
Manage Active Directory users, permissions, policies and group management
Diagnose and resolve networking issues including DNS, DHCP, VPN and firewall connectivity
Support Windows desktops, servers and business-critical applications
Assist with Azure and cloud-based technologies
Deliver onsite support and maintain strong client relationships
Participate in infrastructure upgrades, migrations and IT projects
Document solutions and contribute to continuous improvement initiatives
If you're looking for a role where your technical skills are valued and your work genuinely makes a difference, apply today.
Unfortunately Clearpath MSP is unable to provide visa sponsorship for this role. Local applicants are encouraged to apply.