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D-ploy

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IT Onsite Technician (Bangkok, IT Support, English, Thai)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

  • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
  • First and second level technical support – calls/tickets/user interaction
  • Provide prompt responses to IT related questions from end-users
  • Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
  • Create, maintain, utilize knowledge articles
  • Provide IT onboarding trainings to new starters
  • Contribute to continuous improvement initiatives

Requirements

  • Language skills: fluent Thai and fluent English, other languages are a plus
  • 2+ years of experience in a similar role
  • Strong problem solving/analytical abilities
  • Excellent communication skills and customer orientation
  • Attention to detail and ability to multi-task, handling multiple stakeholders
  • Ability to prioritize and willingness to work self-sufficiently and well organized
  • Team player and supportive personality
  • Experience in regulated IT environments is a plus (e.g. GxP)
  • All candidates must provide a Criminal record not older than 3 months

Benefits

  • Broad range of activities, tasks, and projects
  • Flexible working conditions
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events

Is IT in your DNA?

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What this application asks

workable

First name, Last name, Email, Address, Phone, Resume, Summary, Experience, Education, Cover letter, Date of Birth (DD/MM/YYYY), Nationality, Citizenship, Language skills & ability level, Do you have a residence permit (in the country you are applying to), Are you eligible to work in the country of application (valid until), Do you have a valid freelance registration/business license?, Your current or last job role, Your current or last employer, Reason for leaving, Please indicate contact details of at least two valid available persons for reference (manager, supervisor or customer)* *** Please be aware that we WILL proactively contact these references as the process develops. If this is a problem, or a concern please make this clear to us***, Expected hourly rate or salary (please specify the currency), Notice period, Your core competencies, Technologies, Desired future roles, Willingness to travel (yes/no/to what extent)

  • My application is voluntary. I consent I have provided the information of this application to be used for processing for potential employment. The authorization given by completing this form entitles D-ploy Group and it`s entities within and outside of the EU / EEA, to store and process my data, limited to Business Use and under observation of any local legislative regulation on Data Privacy. * yes / no
  • I understand that part of the evaluation process is a background check which may contain, but is not limited to references, screening or criminal record. * yes / no

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