IT Operation Support (Contract)
Salary: ฿25,000 – ฿30,000 per month
Responsibility :
Handle complex problem-solving with software-related requests for assistance (problems) – Identify the problem.
Troubleshoot software and identify root causes of software problems.
Analyze software related issues and propose solutions – Evaluate and select an alternative action plan by workaround and Permanence solve.
Design and maintain expertise in flow of application process and systems related to company.
Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
Coordinate with teams and resolve all complex application and system issues.
Fix software problems by raise issue/defect to member team and verify test solutions prior to implementing them – Implement and follow-up base on Software Change Management (SDLC/Agile Model).
Obtain and log customer feedback for the purpose of process improvement.
Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement.
Qualifications :
Technical skills
Bachelor’s Degree or higher in Computer Science, Information Technology, IT Engineer or related fields.
At least 3+ years of experience in application support role / software development / production development and insurance application support is preferred.
Specialize in collaborating with other teams for developing solutions and/or troubleshoot.
Specialize in Identity, investigating, logging, fixing any bugs/issues reported and participating in various kinds of IT application testing cycle.
Specialize in processing requests and various problems through the IT Ticketing system / Customer Relation Management System (CRM).
Specialize in MS-Office / Remote support program/ Internet.
Experience in SDLC / Agile or application development framework and Good knowledge of Relational Database and Understand Structured Query Language (SQL), stored procedure, DB trigger, etc.
Basic knowledge of source code control and change/release management or DevOps (can implement CI/CD Pipeline) is preferred.
Familiarity with project management tools and methodologies.
Human support skills
Strong communication, listening, verbal, reading and writing skills with the ability to effectively collaborate with both clients and technical stakeholders.
Good Service Mind, Positive Attitude, Diligent, Patience, and Understanding Stakeholder.
Ability to execute multiple assignments within an established timeframe and maintain department quality standards.
Relationship Management, Empathy, and Collaboration with team members.
Investigation of diagnostic – observe in detail (data change log / end user behavior detail) and Critical Thinking
Qualified candidates please submit your resumes stating present and expected salary & package details via Apply Now.
100/22, Sathorn Nakorn Tower, 15th Floor, North Sathorn Road, Silom, Bangrak, Bangkok 10500
Tel : 02-011-8600 https://www.blueventuregroup.co.th/