IT Operation Support (Microsoft 365)
Position: IT Operation Support
Company: Manufacturing and Property company
Location: BTS Chong Nonsi, Sathorn, Bangkok
Working hour: Monday – Friday
Job Description :
Accountability for end user’s request/incident/problem as 1st level support and keep tracking with solution provided in ticketing tool.
Maintain High Customer satisfaction level and Service level agreement for supporting domain.
Monitor Availability, Integrity, Security, Confidentiality and Privacy of Infrastructure/end device.
Involve in compliance/audit with business users and internal/external auditors for Infrastructure/end device.
Be Supporter for implemented Infrastructure/end device and involve during Infrastructure/end device implementation phase.
Be supporter in Infrastructure/end device continuity plan and connect with Business owners for testing as regular basis.
Qualifications :
Hand-on experience in supporting Network/Firewall/Wifi/Security/Telephony and end user devices for at least 2-3 years.
Hand-on experience in supporting Microsoft 365, Microsoft defender or other EDR tool, MFA, MDM (In-tune).
Hand-on experience in Supporting CCTV, Facility automation system (Access Control, Parking system), VDO conferencing and office related systems,
Good knowledge for basic information security
Certified in Network/Security for any global brand or Microsoft 365 administrator/security is a plus.
Understand and experience in various new technology (e.g. Ai, iOT, RPA, ML, Big Data) is a plus.
Problem-solving aptitude with “Can Do” attitude.
Able to travel to work outside the office.
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PERSOL HR Services Recruitment (Thailand) Co., Ltd.
Human Resources Department
21st Floor Bangkok City Tower, South Sathorn Road, Thung Mahamek, Sathon, Bangkok 10120 l Thailand