IT Operations Administrator
You will serve as an escalation point for complex helpdesk issues and administer core IT platforms, including identity, SSO, endpoint management, service tooling, and AI tools. You will manage access lifecycles, build automations and integrations, support hardware and endpoints, document procedures, mentor junior colleagues, contribute to ITIL processes, and participate in an on-call rotation.
Responsibilities
- Resolve complex helpdesk issues escalated by junior team members
- Own service-quality outcomes for an assigned queue area
- Build, configure, and deploy hardware and support the endpoint fleet
- Contribute to incident handling, escalations, and follow-up
- Administer core identity, SSO, endpoint-management, and IT service platforms
- Administer and support AI platforms and tooling in line with data-handling and governance standards
- Manage joiner, mover, leaver, and access-management lifecycles
- Build and maintain integrations, automations, and workflows
- Handle platform approvals and routine configuration changes
- Mentor junior colleagues and help onboard new hires
- Document procedures and contribute to the knowledge base and service catalogue
- Contribute to ITIL-aligned incident, request, and change processes
- Outline business requirements and move work through the agile workflow
- Participate in the global on-call rotation
Requirements
- 3+ years of experience in IT operations, endpoint administration, or systems administration
- Working knowledge of identity and access management and SSO
- Working knowledge of endpoint management
- Strong administration of Google Workspace and Google Admin
- Demonstrated depth in identity, endpoint, or service management
- Familiarity with Shell, Python, or PowerShell scripting and automation
- Experience working in an agile environment
- Problem-solving skills
- Customer service skills
- Written and verbal communication skills
- Collaboration and teamwork skills
- Accountability
Benefits
- Accommodations during the selection process upon request