IT Operations Analyst II

Job Track Description:

• 4+ years of experience in application support with good communication skills
• Desired Skills:
• Should have worked in Application support
• Ability to research issues and derive solutions from existing knowledge base
• Ability to document newly derived solutions clearly and concisely for the benefit of the other team members/customer.
• Will require to work in US hours shift and or weekend shift on a rotational basis
• Monitor service platforms by available monitoring tools
• Initiate troubleshooting activities if something wrong is found by monitoring
• Answer service-related questions and feedback from users thru email and phone
• Provide user access control and termination, as and when requested
• L1 and L2 ticket handling, basic troubleshooting, and incident resolution wherever possible
• Should be good at handling bridge calls.
• Basic Knowledge of Windows Services.
• Knowledge of Linux is an added advantage
• Should be flexible enough to learn new process as and when required.