IT OPERATIONS ANALYST II

Job Overview

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview:

We are seeking an IT Operations Analyst II to join our TEIS Organization located in Webster, NY USA. This position’s primary responsibility is for Customer Service through supporting user’s PC’s and other mobility devices. Other responsibilities include device configuration, troubleshooting problems according to TEIS policies, processes, and procedures. This position will also require participation in digital factory initiative, departmental project work as needed, will help develop and implement a systematic approach to IT user education, system implementations and enhancements, and reporting.

Primary Responsibilities:

• Reports to IT Manager.
• Supports hardware installation and configuration and ongoing maintenance. Responsibilities may also include cabling, racking and hardware installations.
• Mobility device and PC support
• Diagnoses and troubleshoots employee issues with personal computers and related systems.
• Provides support services to employees with technical problems and information technology issues including desktop, laptop, or network services from employees using network remote access.
• Build strong and positive working relationships with all functional areas.
• Delivers results that may directly impact organizational goals and objectives.
• Provides timely resolution of problems or escalation on behalf of customers to the appropriate technical personnel.
• Comply with IT and Business policies, procedures, and service guidelines.
• Frequently interacting with supervisors, peers, business unit and operations leaders, customers and other internal/external departments, interaction normally requires the ability to gain cooperation of others.

What your background should look like

• Bachelor's degree and 2+ years of professional experience in computer support, or equivalent
• Working knowledge of Windows Operating System and Microsoft Office Applications.
• Excellent customer service and communication skills are necessary.
• Ability to manage multiple tasks in a fast-paced environment with minimal supervision.
• Works in a team environment, shares knowledge, contributes to processes.
• Ability to maintain favorable customer relations and can deal comfortably with senior managers.
• Experience in SAP and shop floor systems is desirable.
• Ability to travel locally, less than 10%