IT Operations Engineer
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IT Operations Engineer - 12 Month Fixed Term Contract
Minimum Requirements:
- Matric (Grade 12)
- 2years IT-related working experience
- Verbal and written fluency in both English and German
- Information technology qualification (advantageous but not a pre-requisite)
Responsibilities:
- Provide IT support for all Company Plants
- Bethe telephone call receipt of IT issues related to production issues
- Pre-qualify IT incidents and classify additional relationships
- Fix incidents in IT systems in accordance with user manuals
- Monitor IT system error messages and process accordingly
- Provide guidance throughout the incident management processes
- Initiate the IT escalation process when required
- Process email requests
- Serve as an information channel for management and end users
- Work shifts as part ofa team providing 24x7x365 support
- IT experience delivering operations support services
- Strong analytical and problem-solving skills with high attention to detail