IT Operations Engineer (macOS)

🚀 IT Systems & Support Engineer (macOS) | Lisbon 🚀

Do you have experience in Internal IT, Corporate IT, Workplace Technology, IT Operations or IT Systems engineering?

Have you worked as hands-on admin of macOS fleet?

Are you coming from SaaS, technology, remote-first or international scale-up environments?

Have you combined support with platform ownership and project work?

Are you looking into having a broad responsibility in a small team?

If you answered "YES" to these questions, this role might be perfect for you!

We're hiring an IT Systems and Support Engineer to join a lean, two-person Internal IT team at a fast-growing, global data & AI education company - 19M+ learners, 6,000+ organizations, including 80% of the Fortune 1000.

You'll work directly with the VP of IT, owning day-to-day operations while building the automation and AI layer that keeps a ~220-person global company running.

WHAT THIS ROLE IS

• Full-scope ownership of Internal IT support across offices and time zones - you drive issues to resolution, not just escalate them
• Hands-on admin of the macOS fleet, identity & access, and the wider SaaS estate
• Real project work: building automations, improving onboarding/offboarding, and contributing to a company-wide AI tooling rollout (Claude is used org-wide)
• Compliance support for ISO 27001 and SOC 2

WHAT THIS ROLE IS NOT

• Not a Level 1 helpdesk or ticket-queue role
• Not a Windows-first or Microsoft-centric environment - this is a Mac-first shop
• Not a path to people management - the team stays intentionally small, and this role stays hands-on long-term
• Not remote-only - approx. 2 days/week in the Lisbon office

WHAT YOU'LL NEED

• Hands-on Apple MDM experience - Jamf Pro and Apple Business Manager preferred; Kandji or Addigy also welcome
• Hands-on identity & access administration - Okta preferred; JumpCloud, OneLogin, or Ping Identity also welcome
• Experience administering a modern SaaS environment (Google Workspace, Slack, Atlassian, or similar)
• A track record of building automations, not just using pre-built ones - Make, n8n, Okta Workflows, APIs/webhooks, or comparable
• Basic scripting fluency - shell as a baseline, Python is a plus
• An analytical, logical approach to problem-solving - this matters more than any single tool on your CV
• Full-scope ownership experience, not a tiered (L1/L2/L3) support background
• Be based in Lisbon with the independent right to work in Portugal.

NICE TO HAVE

• Startup, SaaS, or scale-up experience
• Exposure to ISO 27001, SOC 2, or a similar compliance framework
• Curiosity about AI and practical use of it for troubleshooting, documentation, or automation

Interested? Apply - happy to share more.

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