IT Operations Engineer - .Net Team Engineer

Responsibilities:

• Provide production support for application using .NET technologies (C#, ASP.NET, .NET core, MVC, WCF)

• Analyse issues reported by users and implement resolutions

• Production Support activities include handling job failures, debugging data issues, root cause analysis of failures and working with business and interface IT partners to fix, restart or reprocess.

• Support also includes performing test runs for interface partners, generate relevant test results & reports and responding to outages.

• Continuous process improvements are carried out to enhance error handling, change rules & mappings, increase automation, and reduce incident count.

• Attending major incident management calls

• Perform minor enhancement work (design and develop)

• Good expertise on the service-now produce usage

• Ability to alert and respond to the issues.

• Track and follow through the issues until complete

• Work/coordinate with interfacing application teams for issue resolution

• Build knowledge base

• Able to work in shifts (US EST and LATAM)

• Work with application development, understand new functionality being implemented and provide production support as necessary

• Participate/Support (application or infrastructure) as necessary

• Participate/Perform DR activities

• Stay updated with the latest trends and best practices in .NET development and front-end/back-end technologies

• Identify opportunities to improve application performance, security, and scalability

Qualifications:

• 4 to 6 years hands on experience in .NET frameworks and application production support

• Good proficiency in .NET frameworks (ASP.NET, .NET Core, C#) and IDE

• Experience with front-end technologies such as HTML, CSS, JavaScript, and modern frameworks (e.g., Angular, React, Vue.js)

• Experience with relational databases design, development (e.g., IBM DB2, MS SQL Server) and proficiency in SQL

• Familiarity with RESTful APIs, Web Services, and Microservices architecture

• Experience in use of source code management (Git, GitHub), DevOps, CICD

• Experience with deployment of microservices into containers, code into on-prem environments

• Experience with Cloud platforms (Azure), integrate with API Management, Key Vaults, Storage, AZ functions, AppInsights, App Services, Web Apps and so on

• Experience in producing and consuming messages with Kafka, integration with SailPoint/OIM, Vaults like CyberArk

• Experience:

• Experience on small enhancement work (minor development work - designing and develop ETL workflows)

• Experience in organization standards, participation full project development life cycle right from requirements gathering, development to implementation and support, change management process, warranty support procedures (incidents/problems/changes)

• Working experience in Agile environment and Scrum framework process (ceremonies, daily standups, agility, responsibilities and accountability)

• Experience in use of JIRA for requirements, development, daily updates, deployments and communication with project stakeholders