IT Operations Engineer
Salary: Rp 8.000.000 – Rp 12.000.000 per month
About the role
PT Smart Tech Cash (STC) is a growing FinTech and payment solutions company providing payment infrastructure and merchant services through CardEasy, including EDC/POS terminals, SoundBox devices, merchant onboarding, and transaction services. As an IT Operations Engineer, you will ensure the stability and smooth operation of our payment terminals, systems, networks, and backend services. You will work closely with our R&D and Operations teams to troubleshoot issues and maintain reliable payment services.
Key responsibilities
Troubleshoot common hardware, software, terminal, system, and network issues
Monitor and maintain system stability and smooth operation of payment terminals, systems, networks, and backend services
Support system deployment, configuration, upgrades, log analysis, and incident troubleshooting
Maintain servers, networks, databases, middleware, and cloud infrastructure
Coordinate with R&D, Operations, agents, merchants, and external partners
Follow IT security, compliance, and data confidentiality requirements
Work shifts and/or be on-call when required
About you
Minimum 3 years of experience in IT Operations, Technical Support, System Operations, Infrastructure, or a related field
Fluent in English, both written and spoken, with the ability to use English as a daily working language with Chinese/Indonesian teams and business partners
Strong understanding of IT operations, system monitoring, networking, and troubleshooting
Hands-on experience with Linux/Windows, MySQL, Redis, Nginx, Docker/Podman, cloud services, and system monitoring/logging tools
Strong problem-solving skills with the ability to identify, investigate, and resolve technical issues and follow them through to resolution
Responsible, detail-oriented, and able to work under pressure and handle urgent technical issues
Good communication and teamwork skills
Experience with mPOS/POS/Android terminals, payment systems, fintech platforms, or agent systems is highly preferred
Experience working in fintech, digital payments, e-wallets, payment gateways, acquiring, or merchant payment solutions is preferred
Experience with Indonesian payment or wallet companies such as OVO, DANA, ShopeePay, GoPay, or similar payment/acquiring companies is preferred