IT Operations Engineer

As the IT Operations Engineer for this project, you will play a critical role in managing the deployment and operations of systems deployed in the government's commercial cloud environment. This position requires technical expertise in cloud technologies, in scripting and integration, and a good understanding of government regulations and compliance standards. You will be responsible for ensuring the smooth operation, security, and efficiency of our cloud-based systems while adhering to strict government guidelines.

Roles & Responsibilities:

Deployments and integration:

• Deploy new releases of the software in the government environments
• Conduct technical configuration changes as required for new releases
• Participate in testing and troubleshooting of new deployments in QA and Production environments
• Liaise with third parties to set up new datalinks if required, including firewall openings and testing.
• Manage interaction with the Client and with the government cloud provider for topics related to Deployments.
• If required, develop scripts to facilitate integration of different IT services or systems.

Operations and Maintenance:

• The systems to be maintained are deployed on the government’s cloud infrastructure, but the base infrastructure layer is managed by the vendor appointed by the Client.
• Your role will be to ensure smooth operations of the application deployed in these environments, looking after availability, performance, security, etc.
• Liaise with the Client to manage security-related tasks: advisories related to security patches, continuity plans, audits and assessments.
• Point of contact for any incident, ensuring its quick and effective resolution
• Propose and implement solutions to improve availability, performance, or to simplify application monitoring
• Maintain accurate documentation of system configuration, procedures, etc

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3-4 years of experience in IT operations in an enterprise or government environment.
• Strong understanding of cloud technologies, such as Amazon Web Services (AWS), Microsoft Azure, etc.
• Good knowledge of government regulations, compliance standards (e.g. ICT&SS Management, Digital Service Standards), and security frameworks.
• Experience in both Windows and Unix/Environments
• Good knowledge of scripting (shell scripts, powershell, Python…), ETL processes, etc.
• Strong understanding of web technologies
• Experience in database management and SQL language. Good knowledge of Microsoft SQL Server and PostGREis a plus
• Experience in virtualization and managing VMs (VMWare, HyperV…)
• Experience working with teams in a fast-paced and dynamic environment.
• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Strong analytical and problem-solving skills with a focus on continuous improvement and innovation.