IT Operations Executive (Junior)
Salary: RM 2,000 – RM 2,500 per month
Job Description: Junior IT Operations Executive
Department: Information Technology
Reports To: IT Operations Manager / Head of IT
Employment Type: Full-Time
Experience: 1 year
About the Role
We are looking for a detail-oriented, proactive, and hands-on Junior IT Operations Executive to join our tech team. As the backbone of our day-to-day IT operations, you will be responsible for managing our internal equipment inventory, safeguarding company assets, and ensuring all laptops, desktops, and peripherals are well-maintained and running smoothly. In a company that champions the 3R approach (Rent, Refurbish, Repurpose), you will play a vital role in ensuring our internal IT assets are utilized efficiently and responsibly.
Key Responsibilities
IT Asset & Inventory Management
Maintain an accurate, real-time inventory of all IT hardware, including laptops, desktops, monitors, peripherals, and accessories.
Track the full lifecycle of assets, including assignment, movement, and return across all departments.
Ensure proper tagging, documentation, and record-keeping for all IT equipment.
Conduct regular stock audits, physical counts, and system reconciliations to ensure data accuracy.
Asset Safeguarding & Lifecycle Handling
Implement and enforce proper handling, storage, and security procedures for all IT equipment.
Monitor equipment condition and promptly flag damaged, lost, or missing assets.
Manage the seamless issuance and collection of devices during the onboarding and offboarding of staff.
Ensure strict compliance with the company’s IT asset management and data security policies.
Hardware Support, Repair & Refurbishment
Diagnose and troubleshoot hardware issues on laptops and desktop computers promptly.
Perform basic repairs, hardware upgrades (e.g., RAM, SSD), and component replacements.
Coordinate with third-party vendors for warranty claims, servicing, and out-of-scope repairs.
Maintain a detailed repair log, documenting issue details, actions taken, and resolution times.
Requirements
Diploma or Degree in Information Technology, Computer Science, or a related field.
1 year of experience in IT support, IT operations, or hardware management (fresh graduates with relevant hands-on internship experience are highly encouraged to apply).
Strong familiarity with Windows OS environments; basic knowledge of macOS is a plus.
Hands-on experience with laptop and desktop hardware troubleshooting, teardowns, and repairs.
Experience using IT asset management tools, inventory systems, or IT ticketing systems is an advantage.
High level of integrity, responsibility, and trustworthiness when handling company assets.
Strong attention to detail, excellent organizational skills, and a service-oriented mindset.
Good communication skills and the ability to work collaboratively in a fast-paced, agile environment.